Boost AI Search & Discovery , 1 709 avaliações
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Such an amazing customer support. They called me immediately after leaving a review pleading for help and they resolved the problem. They were very willing and helpful too. Thank you for the solid support. The price is a bit high, but after seeing their support and how fast it was. I can't complain about the service or the app itself. It's working now thankfully. (I would have left a 5 star, but the price is a bit steep for new shops, especially if you are not earning in the start, I feel that 14$ would be more reasonable or at least offer a low cost version for small shops.)
Hi Carlos,
Thank you for sharing your feedback!
We are sincerely sorry for the experience that you encounter. One of our staff has reached out to you via email. Please help us to check the mailbox and let us know!
Best regards,
Boost team
It does what it needs to do. The process to upgrade the plan was some what confusing with your system not really acknowledging that we were already subscribed and had been for over 2 years. However the response to my feedback was both prompt, friendly and helpful. The development team have taken on board my feedback and have made some simple changes to make the process clearer. The app is a valuable tool on our website
We chose Boost because it did everything that we felt we need in a site search engine. We had issues with our cart after we installed this app, the ‘ajax cart’ feature was turned on by default, which conflicted with another app AND the theme cart drawer. It took us 2 weeks to figure out the issue. Sharing in case you notice issues with your cart after install.
Too Early to tell. But some issues are that it causes my site to slow down, especially with images. The other issue I have is with Missing color pallets for my variations.
I am in the middle of trying to address these issues with the company, let's see how it goes.
Hi there,
Thank you so much for taking the time to share your thought with us!
In order to make sure we meet your full expectations from our app and deliver an even better service experience, our team has fixed the issues you raised with us and waited for your feedback. Customer satisfaction is our top priority and we encourage you to let us know if there's anything we can do for you.
We hope to hear back from you soon and be sure that we are always here to assist you at all times should you have any concerns, clarifications or questions.
Kindest Regards,
Boost team
We've had Boost installed for a few months now. The team have been really helpful in answering any questions and making customisations for us. They are responsive, fast and accommodating.
I wish that there was a solution so that newly listed products showed in Collections sooner, but I understand it sounds like a complex issue that largely comes from Shopify itself.
Timely, competent and responsive support. These people know what they are doing.
We got our problems solved directly without the intervention of a superfluous developer. Good work.
Hi Andrew,
Thank you for your wonderful feedback!
We are thrilled to know that our support meets your expectation. We are still eager to learn and improve our app and service.
If you still have any doubts or issues that need our help, we are more than happy to assist!
Sincerely,
It always feels like a leap of faith trusting an app and it developers. I have only had a positive experience with it and its set up - but most importantly the friendly, human support that were able to assist within hours of my request ( and if I am honest going above and beyond "support" and bridging the gap between a developer role ).
Hello DYKE & DEAN team,
Thank you so much for taking your time to share your wonderful feedback with us!
In order to make sure we meet your full expectations from our app and deliver an even better service experience, our team has reached out to you again to check and see if everything is working smoothly on your end. Customer satisfaction is our top priority and we encourage you to let us know if there's anything we can do for you.
We hope to hear back from you soon and be sure that we are always here to assist you at all times should you have any concerns, clarifications or questions.
Kindest Regards,
Boost team
The Boost app has been very useful for our search and filter. One issue is that it interacts weirdly with global-e integrations, but support was very helpful in solving all mishaps!
Hi Ted,
Thank you for your feedback!
We are thrilled to know that you find our support very helpful.
Our team is always prepared to go the extra mile to address any questions or concerns you may have and to offer you top-notch solutions tailored to your needs.
Sincerely,
Boost team
Great app that I can't live without for my shop's filter and search. There might be some issues with making it match to you theme but the support is quick and helpful!
Hello Baby Avenue Team,
We appreciate you taking your time to give us this wonderful feedback.
We are reaching out to you again to check, and confirm if there is anything about the theme layout that we can help you with and to make sure we meet your full expectations from our app and service.
Be sure that we are always here to assist you at all times should you have any concerns, clarifications or questions.
We look forward to hearing from you.
Kindest Regards,
Boost Team
Nach der Installation gab es ein paar Darstellungsfehler, aber der Support hat diese umgehend gefixt. Von daher alles in allem zu empfehlen
Hi there,
Thank you so much for your feedback and for your kind words toward our app and team!
We are truly sorry to hear that you're not having the best possible experience with our app and we would like to investigate further any performance issue you might be having.
Could you please get back to us via our current email thread so we could help you move forward accordingly?
Your satisfaction is our highest priority and we would like to ensure that we have provided with everything you might need.
We look forward to hearing back from you and wish you continued success!
Sincerely,
Boost Team