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We love the functionality of Picky Story, however the customer service is above and beyond! I've worked with Carlos numerous of times and he has helped me with figuring things out beyond Picky Story's capability! I really value good customer service and Picky Story sure does provide that. Highly recommend.
Thank you for this great review. Keep growing with PickyStory!
Been using pickystory for a month now and it has been a big help. We used to make bundles manually through shopify and tracking inventory and skus for all of the bundles was a hassle. Pickystory makes it much better. The best part is the quick customer service. Anytime we run into any type of issue they are always available. They are very helpful and responsive. I also like that they take my suggestions and put them in the queue for future updates.
Thank you for this amazing review. Keep growing with PickyStory!
Carlos was quick to help us and answer any questions we had. Excellent customer service! Thank you
Thank you for this amazing review. Keep growing with PickyStory!
Makes bundling and upselling much easier. I have had a few issues, mostly user error and the team at Picky Cart are super fast to resond. PickyStory has been well worth it.
Thank you for this incredible review. Keep growing with PickyStory!
Integrating the app was seamless, and we love the design! Their customer service is outstanding—responsive, knowledgeable, and quick to assist. We felt well-supported throughout the process, especially with Carlos and Valentyna’s help in customizing code for our setup. Truly excellent service all around!
Thank you for this great review. Keep growing with PickyStory!
Easy to use and figure out, chatting with Ugar on support was also fast! Highly recommend
Thank you for this amazing review. Keep growing with PickyStory!
I had a technical issue which was out of scope for the app but the team managed find a solution and to resolve it for me within a few days! They communicated with me the whole time and we’re so helpful!
Great team
Thank you for this incredible review. Keep growing with PickyStory!
STAY AWAY! BUGGY AND EXPENSIVE.
This app is full of bugs. Support is responsive yet makes one open promise after the next that are never delivered.
It takes forever to setup bundles as each one has to be manually inputted and configured one by one. Due to the hundreds of hours I had invested in setup and troubleshoioting with Pickystory, I ended up using this app for far loinger than I should have.
Soon after downloading the app and setting up my bundles, I was told I would be migrated to their new platform imminently. But it was more than ONE YEAR of bugs, overcharging, bundling products being removed, cart integration failures, lost revenue and lies from the PS dev team.
At one point, the pickystory app removed ALL of my 273 bundles, on the biggest launch day on our site, which resulted in thousands in lost revenue.I was still charged IN FULL for that month despite it being a crash on their side that they admitted to.
Stay away - more headaches and time spent logging bugs with support than its worth. Also, the charges are not at all transparent and this app completely overcharges for what it does. They also attribute every cent of revenue generated to their app, meaning you are charged exorbitant commissions, which they refuse to give you a detailed itemised invoice for.
I found a great alternative for 1/10th of the price, called Simple Bundles. Same functionality, great support, reasonably priced.
UPDATE: After the app responded to my review (falsely - I had requested to migrate to their new version for a full year and they told me this was not possible!), they did NOT rectify the issue in any way. It continues to be absolutely terribkle and a bunch of liars. PLEASE STAY AWAY!!!
Thank you for your review. We’re sorry to hear that we didn’t meet the level of experience we strive to provide to all of our customers. You were subscribed to an older version of the app, and we offered to migrate you to the latest version. We’re planning to proceed with the migration as discussed, and we hope to turn your experience into a positive one.
We also reached out to you to set up a call to see how we can further assist you.
Thanks,
PickyStory Team
We had a specific question, Uğur responded quickly, and gave us the solution we needed. Very happy with their level of customer support.
Thank you for this amazing review. Keep growing with PickyStory!
Great Support. Quick solutions.
4 of 5 because one important option is missing for my shop :D
Thank you for this review. Keep growing with PickyStory!