Avaliações (826)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
Editado a 4 de fevereiro de 2025

We generated close to $900 revenue but also paid $900 per month - which resulted in a major loss. This was not known to us and the team has refused to issue any refund.The experience has been extremely disappointing. Product has a lot of bugs in terms of look and feel, and internally some basics are not put in place.

Anya Active
Singapura
Mais de 1 ano usando a aplicação
Questão respondida por Amplify 6 de novembro de 2023

Thank you for your feedback. We are sorry to hear that you didn't get the expected experience from our product. We checked that case and it looks like you didn't enabled the localization toggle to enable translations.

Our team reached out to you and we hope to solve it quickly togheter.

Thanks,
PickyStory team

10 de fevereiro de 2023

They did an update in December in the middle of Christmas promotions which completely changed the app. Not only that, it changed my $58 product to a 58% discount and WENT LIVE. The pop up in the cart didn't work and we spent 6 hours on chat support with someone who didn't know ANYTHING. This is like like 3rd time this has happened. Good news tho. She offered to get the engineers on solving the problem asap. I explained it was a Christmas promotion that we had heavily advertised and it was not working. They did get back to me - last week. That's February. And the support said "here it seems to be working fine" sorry for the delay. PS - NOT working fine. They also changed the billing from $9.95/mo to a bill that changes based on how much revenue you bring in. WHAT? So my bill jumped to $50/month for no additional benefits. The service is TERRIBLE. The product changes frequently and there are SO many bugs.

Glacier Peak Holistics
Estados Unidos
Mais de 1 ano usando a aplicação
Questão respondida por Amplify 12 de fevereiro de 2023

Thank you for your review. We are sorry that your experience with us wasn't at the expected level. We'll investigate the shown price issue to see what happened in this particular case. Regarding the app's pricing, it's clearly structured on Shopify's app store and on our website. We charge based on the amount of revenue generated through the app, the app is free for up to $100 of generated revenue, and then the price increases based on the amount charged every month.

We reached out to you directly through email to see how we can help you to solve this issue.

PickyStory team.

22 de novembro de 2022

I uninstalled this application because I was changing the theme for my store. I was going to reinstall it after the switch, but I will never work with this developer again. Aside from the monthly fee, there was an unspecified charge on my bill after the uninstallation. I asked the developer to explain and specify the reason for the charge; they claimed I breached the tier by generating sales with their application. However, their application was barely functional for my site. I asked them to specifically explain the sales generated through their application, but they failed to do so. They are still keeping the money, and their customer service is extremely poor. I am very upset with this developer, and I do not recommend their application to anybody.

Arifoglu Bazaar
Alemanha
6 meses usando a aplicação
Questão respondida por Amplify 22 de novembro de 2022

Hi Tankut,

We reached out to you regrading this issue and offered to book a call in order to resolve this. Looking forward to speaking with you.

PickyStory team

Editado a 29 de abril de 2024

I actually really liked this app at first. However I noticed in my orders that they were being tagged with "Pickystory" even though the bundle wasn't being purchased. So basically, if someone adds to their cart with the bundle, then removes everything in the cart except 1 or 2 items, Pickystory counts that as their revenue, and I just don't see that as fair. Super happy to pay them when the actual bundle is bought, but this method just sucks because it's charging you without the sale of the bundle. I'll be looking for another option.

Further attempts to reach a fair solution to this company's greedy and irrational billing practices have proven impossible. This company has no sense of integrity or customer service. They will milk you for every dollar they can for as long as you can. When you stop using it, make sure you remove it completely as an app from your store because they'll keep billing you even if you're not using it at all! 0 stars. Avoid this company!

Lit: Love & Intimacy Tools
Estados Unidos
5 meses usando a aplicação
Questão respondida por Amplify 15 de janeiro de 2024

Thank you for your review. PickyStory only attributes revenue that was generated by or directly influenced by a PickyStory tool or scenario. We have reviewed your case and confirmed that the line items were attributed correctly, as they originated from a PickyStory bundle addition.

We have reached out to you directly to resolve this issue and to ensure that we provide complete information about this case.

PickyStory team

Editado a 27 de maio de 2024

I left a 5 stars reviews in the past, because their customer service is excellent and the app is very easy to use. When it comes to charges, though, they are not so excellent. I would be happy to pay whatever the charge if they bring me business, but as a matter of facts thay have charged me for something has nothing to do with their business. For example, I set with them a Minimum spend amount of £50 to get free shipping. I have a product (one single product, not a bundle) that costs £52, so they have charged me because they consider every amount over £50, even though that sale doesn't depend at all from their work but it's the price of my product. And also, it happened that one customer bought one single product (clearly it's not a bundle, nor an upsell nor a cross sell) and when I asked explanation they told me that the customer bought it from their cart. Well, I deactivated the app.

The Secret Sanctum
Reino Unido
Aproximadamente 2 meses usando a aplicação
Questão respondida por Amplify 12 de fevereiro de 2024

Thank you for sharing this review. We’re sorry to hear that you changed your mind about the app. However, we have provided the facts of this case several times, and unfortunately, you chose to ignore them.

Here’s what happened: PickyStory is a full platform for bundles and upsell experiences. Our intelligent cart (PickyCart) was enabled in your store and recommended a product to your customer, which was then purchased. This product was added from the recommendation box rather than your organic pages. We never attribute organic additions to the cart, as it’s obviously not value that we created. The recommended products are generated through our own algorithm and help you sell more products in the store. In this case, the product was a new sale that occurred from the recommendation box, which is why it was attributed to PickyStory.

We reached out to you to arrange a call so we can provide a solution and help you fully set up the app.

The PickyStory team

8 de março de 2022

They indicate that the basic price is $9.50 but it is not, it is really $14.50.
Change the price and do not cheat, I hate these companies that put hidden prices. I proceed to remove my subscription.

Johndog
Equador
Aproximadamente 1 mês usando a aplicação
Questão respondida por Amplify 8 de março de 2022

Hi,

Unfortunately, this isn't correct. After checking your account, you were subscribed to an older plan version which was priced at $14.5/month. We changed the basic price for new customers to $9.5 as we do from time to time to promote the app.

We invite you to contact us directly in order to solve your issue.

Thanks,
PickyStory Support

8 de dezembro de 2020

They promisse features within a deadline of week and they never endup on delivering it. This is a terrible bundle plugin and the customer support is by far the worst we've encoutered so far.

Fierceness
Portugal
18 dias usando a aplicação
Questão respondida por Amplify 9 de dezembro de 2020

We are sorry to see that you decided to leave this type of review although we did everything we can to explain that we are building the next version of the app which will support displaying bundles on any page (the function you were looking for). As a business, you can understand that development is unexpected and sometimes take a bit more time. We updated you that the new version will be available in several weeks, but unfortunately, you didn't give us a chance to work with you on that. We are still welcoming you to reach out to us so we can make sure the new functionality will be integrated into your store.

Alex G.

12 de novembro de 2023

It was the worst possible experience. I will write in detail later.

Kraftcover
Turquia
14 dias usando a aplicação
Questão respondida por Amplify 14 de novembro de 2023

Hi,

We checked your account and it looks like we addressed your issues fully regarding a translation that you requested and image ordering in the widget. Our support team reached out to you to update you about it.

We are sorry to see that you felt this about the experience with PickyStory. We reached out to you again to see if we can help with anything else.

PickyStory team

18 de julho de 2023

This is app has really given me pain in my butt. I told them to solve a issue I was facing after turning one off there option they weren't able to do that and told me to do so... What kind of support is this who tells there clients to solve the issue by there own self's?

The Modest Home
Estados Unidos
4 dias usando a aplicação
Questão respondida por Amplify 20 de julho de 2023

Thank you for your review.

We are sorry you didn't have a positive experience with us lately.

We just contacted you to hop on a call and solve this issue with our technical team

PickyStory team

7 de dezembro de 2023

Revealing the truth behind this app!! I dont usually write review for apps but because this one has such a high rating, which duked me into downloading the app, I am going to leave 1.

This app tagged all of the sales that my store generated and claims that the sales are from the app. I would have generated these sales without this app. Then tried charging me $50 a month, additionally they take 1% of revenue!!! WHAT A SCAM THIS APP IS

Overnight Lobster
Estados Unidos
Aproximadamente 4 horas usando a aplicação
Questão respondida por Amplify 11 de dezembro de 2023

Hi,

We're sorry to hear about your experience with our app. PickyStory is designed to boost your store's revenue through various upselling and bundling tools. The app's pricing is determined by the amount of revenue it helps generate in your store.

We'd be happy to provide further explanation and work together to resolve any issues. Our team has reached out to you directly for further assistance.

Best regards,
The PickyStory Team