Sami AI Product Labels & Badge

Initially worked perfectly, but soon the only badge I had setup (and set to only show on products in a single collection) began showing up on nearly every image across our store, including on non product pages, blogs, and even the logo on our site's header, spreading like a cancer.

Support was disappointing. As a US customer they are not available during working hours. After supplying multiple screenshots, and leaving the badge up overnight for them to investigate (leaving the issue to continue to show for customers), they had made absolutely no progress by the next morning, and just asked for more screenshots. I was not willing to continue displaying the badge and let this issue continue to plague our store in order for them to continue to investigate, as I was not confident they would be able to find a solution expediently, especially for such a simple function that many other apps could perform.

Now I am getting an "unexpected error" when attempting to modify this badge and/or create a new one, making the app unusable, across multiple browsers. Support's only suggestion was to clear my cache, and then asked me to wait until the next working day for a developer to look into the problem, as they were offline as of 10am MST. Uninstalled across our three shopify sites, and disappointed.

I used this app for the first 6 months but unfortunately it created several loading issues to my website which the support said it was normal and could not do anything about it. After uninstalling the app our INP score immediately returned to normal. I suggest to improve this aspect.

It messed up my website by constantly refreshing, causing me to lose many customers. I removed the app from my store, and everything returned to normal. When I tried to reinstall it to see if it would work, it asked me to buy another membership. I had a one-year membership, and these guys say if I remove the app, they can't refund or reinstate the membership I fully paid for. Don't trust the high reviews; I believe most of them are fake. I will contact Shopify to get my money back

They take 30 minutes to reply, saying that it's night at home. The texts exceed the images. I don't recommend this application

Worked just fine in the beginning. Then, the badges wouldn't show up on the products I chose. Sometimes it'll show up on two out of the eight I chose, then other times it would be four out of the eight, then another time one out of the eight. You get my point. Never had this issue with them before so it was extremely frustrating having to deal with this all of a sudden. I tried everything I can for months before deciding to uninstall this app. Now, the badges won't go away and they're overlapping my new badge app.

Pessoal, está bem complicado, arruma uma coisa estraga outra, o que pedimos abaixo não foi ajustado, não está legal!
No mobile está pior que no desktop. Por favor, façam testes de revisão antes de nos mandarem email dizendo que os ajustes foram feitos, faz um bom tempo que estamos tentando melhorar essas etiquetas em nosso site.

you need to manually reupload the badge everytime this is very frustrating

The experience is extremely poor, it was free before and now you need to charge for it. Constantly directing you to subscribe to paid packages. Very few product labels available, most of them require a gold subscription to use. Even if you spend money, there are serious issues with product logos some of which are not displayed. Consulted customer service and got delayed response!

Nul

pessima.