Hulk‑Tuotevaihtoehdot

This app was recommended to me by my website developer. It looked to have everything needed for what I wanted to do with product options. However, their support is awful. Worst support from an app that I have ever experienced.

I attempted to contact them on more than one occasion to ask to figure out why my export file comes as a link to a browser instead of an Excel file. They have failed to respond or provide any solution. Now that we were prepared to update all of the products uniformly, which we started a month ago, I will now have to start over and look for another app that will provide me the solutions I am looking for.

I am very disappointed and would not recommend this app to anyone.

DO NOT INSTALL - Read my review first. From my Personal Experience After I would not recommend this app. After I uninstalled the app, they continued to bill me.

I used this app for just over a month and it has lost me $$$ in sales. I configured it and got the HULK team to check it over. They said it was configured correctly. The first order that was placed through it worked perfectly. Anything after that was a disaster. It was either not showing the add-ons at checkout, or it would, but then it wouldn't charge the customer for them. It resulted in a lot of heavily discounted purchases and me looking like a fool to my customers. I contacted the HULK team about 20 times in the past month and each time I did they told me it was all working perfectly and there was no issue (even though I am sending them failed orders and missing payment), each time they said they fixed it and didn't understand my issue.

The whole team lacks a customer service ethic and I'm pretty sure no one I spoke had English as a first language as their responses were always basic and really useless. I've just set up my theme and coded in the add-ons as I can't deal with this add on anymore.

It wouldn't have bothered me too much if the plugin just didn't work. But it's the fact the customer service team kept making out like I was the idiot as apparently it was working fine on their end. Just not on my end or for any of my customers apparently.

Loved this app when I first started using it. Then I realized when adding new products that the text boxes were no longer showing up on my website. I tried re installing it and that didn't work. I tried the automatic uninstall and that wouldn't work either. I finally deleted it so that I could try adding it back to see if that would work. Now when I try to add it back it says there is no page at that address. Very disappointed.

BY FAR ONE OF THE LEAST HELPFUL CUSTOMER SERVICE ON SHOPIFY.
They have not contacted me back after 2 weeks of contacting them trying to get my store set up even though I immediately opted for the Pro Plan, so I am a paying App customer and still being ignored.

They have ignored all my requests to contact them and have closed my tickets without answering them.
Do Not Use Unless you plan on figuring it all out on your own without any assistance, because you definitely will not get any sort of help from them.

Very Shocked with the quality of Service provided despite them bragging about industry leading customer support(Far cry from the truth)

After few weeks, bugs appeared and impossibility for tech support to take care. They simply did not know why! I spend a lot of time trying to find myself solutions, help come but 2 to 3 days later only by email, asking to ask the question with more details (or looked like they did not read the request up to the end, obviously). After multiple requests and more than a week to try to overcome this bug, I really regret, so much energy for nothing! If you are not ready to waste few weeks with a bad surprise at the end, don't bother with this App.

AWFUL CUSTOMER SERVICE
I have been emailing support for 4 weeks now to resolve why product options do not show on iOS devices, and still not resolved - no one replies or when they do they say its working when it clearly is not. AVOID THIS PRODUCT

I truly can not understand all the 5 star ratings for their Support Team: it took three days for them to even look at my site. In the end, they did nothing, ignored my questions and basically blew me off. But the app generally does work. However, their Installation Guide is not accurate and I will not be buying any apps from this team.

I was charged $30 for installation and it was never installed. I'm not sure what exactly happened but I haven't heard anything back

Hulk Product Options sounded really great in the beginning.
However, multiple orders are coming in that are not being charged for their add ons. They keep saying it is a different app that is conflicting with their app or that they fixed it but more and more orders keep coming in without the additional charge.

They say their app works with the express checkouts but it seems to be an issue with shop pay and google pay. Recently we had an order come in that didn't work and they used a credit card for payment. We have made fields mandatory and some orders are coming through without all the fields even filled in. For some reason they have been unable to identify or fix the problem which makes the app worthless. I just wanted it to work.