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Unfortunately, I've had a couple of issues - and now you need the middle package to do the few basic things I need from this app. Which effectively, doubles what I was budgeting for. Will be looking elsewhere.
We're really sorry to hear about the issues you've experienced. At HulkApps, we strive to deliver the most efficient service we can, and it's clear we didn't meet your expectations here. We understand the concern regarding pricing and the need to stick to your budget.
We appreciate you bringing this to our attention and would like a chance to make things right. Our support team is committed to assisting you in any way they can and will be reaching out to you soon to address these problems.
Please also feel free to share more about your experience with us or let us know if you have additional concerns. Your feedback is critical, since it helps us understand how we can improve and better meet the needs of users like you.
Best,
The HulkApps Team
The Hulk app began causing interference for other apps on our store. We found through those apps developers that they needed to just change something simply. It took one week of getting the runaround, and us having the other app teams developers call them to get the matter resolved! Terrible customer service, and every time we needed an update they were less than helpful.
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in the future, please don’t hesitate to contact us.
Sanjay was super helpful and patient. Helped fix all issues with super fast and to the point responses
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
Support is phenomenal for a free service, very quick, reply within 2-4 hours which is great, highly recommend this app especially if you want options like gift wrapping or small extras because Shopify does not let you do this! Would 100% recommend, great team of caring developers and customer service staff
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We are known for caring deeply about our customers and you're special to us! We appreciate the kind words from the bottom of our hearts. :-)
Had a problem with their Paypal integration and emailed their support. Quickly got a reply and resolved the problem. Kudes to hulkapps support!
Hey there! Thank you for taking out the time to review our app & support. The app looks great on your store! Thanks so much and Best of luck with your business!
Great App, Really helped with setting up options on our store. And support is quick to respond and help with any issues we have. Highly recommend this app!
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
The app is well done. If you have any problem, the help service is really great. They write you back fast and give you a lot of details with photos, etc.
Thanks so much for the kind words! We really appreciate the review and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
This app is incredible. The service is amazing. they will respond very quickly and make sure that all of your questions are answered. This is the first time I write a review and I had to because the service was great.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. look forward to seeing your increase in sales while using the Product Options App!
Great app and amazing customer support! Now I can offer as many product options as I want. Thank you!
Thanks so much for the kind words! We really appreciate the review, and we're so glad that you can allow unlimited custom offerings to your customers.
Please let us know if we can help with anything else!
We look forward to seeing your increase in custom orders while using Product Options App!
I have 3 stores and their customer support helped my install on them all. This thing works perfectly.
Thanks for the kind words. We really appreciate it.