ハルク製品オプション

This app is powerful and almost perfect, we're already using it for 2 years. It's amazing to handle a large bulk of custom options, including image swatches, and many personalization fields, like text input for engravings in our case. And you can create multiple bundles of option combinations, applying them individually for subsets of your product portfolio. Exactly what we need to sell our custom-made leather products. Super helpful!

What makes it absolutely outstanding though, is their excellent customer service (rating 5+ stars!): They're coding wizards and could solve multiple UX problems for our specific product and cart pages within no-time, literally overnight. Without these custom adjustments, the buttons and price formatting would not have matched our product pages' look & feel. But they went above and beyond to make it look consistent. You rarely get such amazing customer service anywhere today!

Translations in the backend (our Shopify language is German) are still not great and leave room for misunderstandings (status: March 2023). But this is just a minor UX topic for you as an admin, and only if you're using Shopify in another language than English I guess.

Other than that you just have to factor in some UX trade-off as of the checkout page, as a buyer's chosen product options will always translate into a separate product on the checkout page (with an empty placeholder image). This logic stays the same for all steps after of course, e.g. in connected order processing and billing apps (also showing this separate products on shipping labels and invoices). There is nothing Hulk could do about atm, as they can only customize the flow until the cart page to guarantee a consistent look & feel, but not any further. Therefore, the UX is not perfect until the end, but at least until the final checkout page where a buyer already made their decision.

In total, I would give 4.5 stars.
Great job overall!

The best app and more than the best support! Really, I was afraid about some problems at the beginning but support helped me with everything sooo fast! Many thanks for help from Sanjay.

This app is great for adding extra product options, but be AWARE that it will conflict with so many other apps. It's a good option, but unfortunately we feel this isn't worth the hassle of constantly trying to troubleshoot it working with other apps.

I was exhausted when i was installing the app and i badly messed up everything and they fixed it while i was in bed!! Just fabulous. Literally the best thing ever to wake up to. Thank you so much!

I created a new option to have an add on to my tshirt listing and when it added the box was black and well as the color of the text. Within 10 minutes it was able to get fixed. I did not know what to do so harris joined as a collaborator and fixed it for me while showing me exactly what he did and made sure it will save like that for all future options. He was very nice and very helpful.

It is well supported at the time of introduction.
She clearly told me what she couldn't do and what she could do.
And they were patient about what they could do.
I appreciate them. Thank you!

Absolutely amazing app. Wouldn't give it any less than 5 stars. Tech support is amazing too, any intergration issues with custom templates (like myself) and they promptly fixed them. Thanks guys!

Update to my initial review where I was having trouble getting the options to show where I needed it to.

Overall, I don't think the app is the most intuitive to use, but it does work well for the simple things I need it to do and maybe it's more complicated for people who want to do fancy things.

I updated my theme recently and it stopped working and contacted the help team. It took a couple days for them to fix the problem, but in the process, they also ended up fixing a problem another app was having, so definitely thumbs up for this! I'm upgrading my overall rating for the help!

Great team. Very responsive. Very easy to work with. Highly recommended. They fixed a problem that I had very quickly.

So far, the app is working very nicely. I had an issue with installation but customer support fixed it within a matter of hours and were very helpful and considerate.

The only criticism I might have is that the look of the additional menu options at checkout don't really fit with the theme of my store. But that is simply an aesthetic preference. Otherwise, the app is working very nicely so far.