ハルク製品オプション
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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For months (including the holiday season), this app has caused a hiccup in customers being able to add my products to cart. As an online retailer, that is detrimental to my business. On COUNTLESS occasions I reached out to customer support with absolutely 0 help. Uninstalling and very disappointed.
EDITED FROM 5 STAR
THIS APP IS ONLY WORTH USING IF YOU UPGRADE TO THE SECOND LEVEL OF SUBSCRIPTION ($20) BASIC LOGIC IS LOCKED BEHIND IT.
Works extremely well, it has every option you could imagine. Text boxes, Swatches, Tick boxes. The logic works perfectly. It may take a while to understand what each option does, but it's very simple when you do. The support is also exceptional, arguably the best I have ever used. They will add custom code if their display options aren't what you need. A big thanks to Haris.
Product is nice, but conflicts with various themes. Be ready for them to send you to the theme designer when 'Hulk Product Options' is creating issues. I used the app for 3 years, uninstalled it, then reinstalled out of necessity. The tech support is inconsistent, some techs will try to help others will blow you off. I've stopped using this plug-in on our other Shopify sites, I'm done to one instance now.
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
This app is really buggy and breaks out of the box shopify features in order to have to use their other tool in regards to discounts (hulk volume boost).
And now new issue discovered, the options price increase does not reflect on checkout.
Their real-time support is completely useless and i have to guide them where to find their own application information, i am a paid user the support is ridiculous.
The only cool thing about it is the customization possible to the form itself on products and the flexibility of conditions. It just causes a huge problem for the checkout process
Hello,
We sincerely apologize about your experience with our Hulk Product Options app. It's disappointing to hear about the issues you've encountered and the inconveniences it's caused, and we definitely understand your frustration.
Rest assured, we're taking your feedback seriously. It's crucial for us to know these details to make improvements to our service. It's also good to hear that you appreciate the customizability and flexibility of the product form conditions, and we'll strive to match this standard across all aspects of the app.
We understand your concern about our support team. We stand by our mission to deliver valuable service to our clients. It's quite disheartening to hear that we have failed in your case. However, we're hopeful we can turn this situation around. Our team will contact you soon to address the issues you've faced.
We really appreciate your feedback and patience.
Best Regards,
The HulkApps Team.
Unfortunately, I've had a couple of issues - and now you need the middle package to do the few basic things I need from this app. Which effectively, doubles what I was budgeting for. Will be looking elsewhere.
We're really sorry to hear about the issues you've experienced. At HulkApps, we strive to deliver the most efficient service we can, and it's clear we didn't meet your expectations here. We understand the concern regarding pricing and the need to stick to your budget.
We appreciate you bringing this to our attention and would like a chance to make things right. Our support team is committed to assisting you in any way they can and will be reaching out to you soon to address these problems.
Please also feel free to share more about your experience with us or let us know if you have additional concerns. Your feedback is critical, since it helps us understand how we can improve and better meet the needs of users like you.
Best,
The HulkApps Team
I used this app to gather personalization details and photos for custom party favors. It worked well for a while, then all of a sudden, it would not include uploaded photos to orders. When I contacted support, they "fixed" the issue (but broke my mobile view). I tested it out on the computer and it seemed to work. BUT to find out there "fix" disabled my mobile menu and search bar, leaving my website useless for mobile buyers and if you did add a personalized listing to the cart it would change the qty to 2 automatically instead of one, this only occurred with listings with option sets connected to it. I've since, uninstalled and will be looking for an alternative solution.
Thank you for your valuable feedback!
We are sorry for the inconvenience caused to you and that our app did not make up to your expectations.
This app is great for adding extra product options, but be AWARE that it will conflict with so many other apps. It's a good option, but unfortunately we feel this isn't worth the hassle of constantly trying to troubleshoot it working with other apps.
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in future, please don’t hesitate to contact us.
I have had a few issues with the app. 1. does not allow you to use special characters such as an apostrophe. This doesn't look professional on my website.
2. There was an issue with this app, which prevented customers being able to check out on my site for 4 days! Took 3 days to hear from support. When they finally got back to me, the issue was conveniently gone and they claimed they did nothing to fix it and they had no idea what i was talking about 3. Occasionally the product options do not show on my site, so customers place an order without being able to select their preferences. This interferes with having a seamless customer experience. 4. The inventory control didn't work for me and support was not helpful when I reached out
Hi there!
Thank you for leaving us your valuable feedback.
To answer your first concern I want you to understand that the reason why our application doesn't support the special characters such as (') inverted comma, (") double inverted comma, etc is that it conflicts with the coding language of the application. The inverted commas are used in the coding structure to define the values.
We are sorry the service was not up to your standard, we will surely be happy to help you with any of the issues you are having.
Loved this app until it stopped working for my website. My website runs on personalized items, without this feature my products are useless. Can someone please inform me why the app stopped working? My entire store is on pause.
update- app is back. i hope this does not happen again..
Update- app stops working every couple of months, thinking of switching to a new app if this occurs again
We are very grateful for your feedback, we will surely add it to our list of improvements.
However, we are terribly sorry for the inconvenience this may caused you.
It's a great app but the problem is that if you have a discount code on specific products or collections the discount code won't work. It only works when you set it up for the "entire collection". They also don't have a fix or plans to fix this. So it's great but this bug makes it useless :(
Don't spend time installing this if you are running product specific discount codes. It won't work.
Thank you for leaving us your feedback.
We are sorry that our app didn't make your expectations and hope that you will give us another chance in the future.