レビュー (1,875)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2018年8月29日

great service from the team! Solved my installation issue in less than 24hours.

Peppy Nomad
シンガポール
アプリの使用期間:約4年
HulkApps.comが返信しました 2019年3月11日

Thank you for the review. Glad you liked our customer support service.

2023年12月28日

I like the app, but it always seems confusing. Help chat is helpful but quite often seems to take a long time...

BlackVoltAmplification
アメリカ合衆国
アプリの使用期間:2年以上
HulkApps.comが返信しました 2024年1月3日

Hello! We're delighted to hear that you appreciate the Hulk Product Options app. We understand that navigating new software can sometimes be challenging, and we're grateful for your patience.

Your feedback on the confusion you experienced and the time it takes for our chat service to respond is noted and truly important. We're sorry to hear this and we promise to make adjustments to improve your experience.

Please feel free to connect anytime with our support team as we'd love to walk you through to make the usage of our app smoother for you.

Thank you again for rating us and sharing your experience. Your feedback guides us to enhance our services.

Best regards,
The HulkApps Team

2023年11月3日

Valuable app for our business, have been using for 3 years. Support is good, though I have found it frustrating sometimes. Ultimately they get it working. App is good value for the cost.

BBJ pop merch
カナダ
アプリの使用期間:約3年
HulkApps.comが返信しました 2023年12月4日

We appreciate your support and are so glad to hear that our Hulk Product Options app has been valuable to your business over the last 3 years. Your feedback about our support team's service is duly noted, and we sincerely apologize if there have been instances where you found it frustrating. We're constantly working on improving our services, and your experience as our user is of utmost importance to us.

We assure you that your feedback matters a lot as it helps us to enhance our services. Please don't hesitate to reach out again if you have further concerns or need assistance. We'll readily assist you.

Thank you once again for your continued trust over the years.

Best,
The HulkApps team

2020年3月5日

Support (paid) has been very fast and efficient.

I can't comment on stability just yet as its only been a few days but so far so good.

Everything CCELL
イギリス
アプリの使用期間:3年以上
HulkApps.comが返信しました 2020年3月5日

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're able to get an awesome experience from our app specialists.
We would love to know your thoughts on the stability of our product Options app once you get a hang of it.

Please let us know if we can assist with anything else! We look forward to seeing your continued success.

2019年11月12日

This app is amazing. You can mold the app the way you want if you are familiar with Javascript. Only challenge our team is facing is that when customer add a customization then it's showing as line item on product and cart page. However, on cehckout page it show as a new product with "Customization for xxxx" title and a blank image for that customized product. That is the pain! The app should be able to display a giftwrap thumbnail instead of a blank image. As per Hulkapps support they don't have access to checkout page. Spoke to Shopify support and they said that the developer of Hulkapps can fix that. This is the only drawback. Hope Hulkapps will fix that asap.

manoons
アメリカ合衆国
アプリの使用期間:3年以上
HulkApps.comが返信しました 2019年11月12日

Thank you for your review! We really appreciate your kind words about our app! Unfortunately, altering the checkout isn't possible beyond the style settings if on Basic Shopify plan.

However, You can customize your online checkout to make other improvements to your customers' experience by upgrading.
https://help.shopify.com/en/manual/checkout-settings/checkout-upgrade

Our team is willing to help you as soon as we get an update from you! Thank you :-)

編集日:2022年11月28日

This is an updated review of Hulk Apps Options. [Previously rated 1-star, around 2/1/2022]
I am compelled to update my review for Hulk Product Options after working with this app for some time. Though not perfect, this app has made significant and notable strides to earn a 4 star rating from me. For those new users or those looking to customize their website; this is a great choice for your store, you just have to adopt the Hulk Product Options ideology in order to implement it to the best of its ability. In fact, as Shopify limits the amount of variations, this may be the best way to get all your variations on the market. The one feature that does lack and please be aware, is that it doesn't incorporate into inventory control; I'm not sure if that will even be possible down the line (although what is notable is that it does subtract inventory); I wish and am hopeful that a stricter inventory control is possible, so that I am not oversold on some models of products our store offer. ***Excellent Customer Support***
Finally, I was compelled to resubmit an updated review after giving keen consideration to the high level of customer support I have received. Chat agent was attentive to my issue, fixed it for me live, and offered suggestings for U/I improvement, and implemented those as well. You'd be hardpressed to find the same amount of customer support in todays ecommerce app climate at such an immediacy and so I was very much impressed and decided to give this review an update. in short, you will not be disappointed, despite a flaw there is much for the app to offer, and they have a suite of other apps too, which I enjoy.

Colourtree Inc
アメリカ合衆国
アプリの使用期間:3年以上
HulkApps.comが返信しました 2019年3月11日

We're sorry our support team couldn't meet your expectations. We understand merchants expect stellar service from us, and we have taken this review very seriously.

Our team is willing to help you and all the merchants who come to us with custom requests. Let us know if we can resolve the issues for you. We're willing to bring your trust back in our apps and services.

Also, we've asked our manager to contact you in hopes to amend this issue.
All the best with your store. :)

2021年1月5日

After testing a number of similar apps, I kept coming back to this one.
Customer service is 5 star, I took one star away for the app as little more fine tuning is needed. Everything works perfectly and almost seamlessly. Highly recommend this app.

Poch Designs Creative Centre
オーストラリア
アプリの使用期間:約3年
HulkApps.comが返信しました 2021年1月5日

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

2023年12月4日

Great service and help from Adna

Sparkle Society
アメリカ合衆国
アプリの使用期間:2年以上
HulkApps.comが返信しました 2023年12月6日

Hi there,

We're thrilled to hear about your positive experience with our service and especially with Adna! Your commendation truly means a lot to us.

However, we have noticed a 4-star rating and we want to make sure that you're completely satisfied with our service. If there's anything specific you think we could improve on, we'd really appreciate your further feedback. Remember, we're always here to help.

Thank you again for taking the time to review our app. Your feedback goes a long way in helping us serve you better.

Best wishes,

The HulkApps Team

編集日:2024年4月3日

We use the product option app and the Volume discount app for several years now. Wel like them very much. Sometimes with theme updates little problems occur. Hulk responses very quick in the chat and fixed our issue.

HSA-shop
オランダ
アプリの使用期間:3年弱
HulkApps.comが返信しました 2021年12月10日

Thank you for taking the time to leave us your much-appreciated feedback.

編集日:2021年8月27日

We rely on this app quite a bit to help us better customize our customers' products and online experience. I appreciate the ability to be able to offer so many custom options for our customers and to sometimes be able to charge customers based on their customizations. Their customer service is usually fairly helpful too, which is huge for me. We've had a few hiccups with this app and some other coding on our website, but overall the experience has been great!

A3 Performance
アメリカ合衆国
アプリの使用期間:3年弱
HulkApps.comが返信しました 2019年3月8日

Glad you like our app. Thanks for your support.