レビュー (1,910)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2020年2月11日

Product customizations are a key part of our business. Unfortunately, since Shopify only allows a maximum of 100 variants (really?!) we had to search for an app to help us out.
This app has helped us to offer exactly what we want for our customers and has allowed our customers to be creative with their choices when they order.
Now, we have had a few issues. You cannot use the Buy it Now buttons with this app because it won't charge the customer for price upcharges and you also cannot use the cart drawer you must use the cart page. Also, if your customers also use the seller notes then you need to disable the paypal and google checkout options from the cart page otherwise those notes may not get sent through. However, none of these things were mentioned during install or setup so we learned the hard way. I will say that the support team is quick to respond however it did take 3 separate times to fully resolve the issue so that was disappointing. I have recommended to them that they make a list of requirements or settings to enable/disable for this to work properly from the get go.

Penelope & Co. Boutique
アメリカ合衆国
アプリの使用期間:6ヶ月
HulkApps.comが返信しました 2020年2月12日

Thank you for bringing this to our attention. We’re sorry you learned about a few limitations in our current version of the Product Options App after you had it installed. We apologize that our app did not satisfy your expectations.

No worries though! These improvements have been flagged to our Product Team for a prompt and accurate resolution. Well ensure that this doesn't happen again and we don't get uninstalls due to these issues.

Thank you for your kind review! Let me know if you need help with anything else.

2022年9月7日

機能とサポートはとても良い。
チャットサポートはおざなりな回答をするのではなく、問題点から解決策を提示し、時にはサイトのカスタマイズまでしてくれる。
チェックアウト画面をバイパスする決済の場合に使用できないことがデメリット。

世界からのサプライズ動画-セカサプ動画-
日本
アプリの使用期間:6ヶ月
HulkApps.comが返信しました 2022年9月22日

Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.

2021年11月18日

This is a tool that unlocks so much flexibility with product options. The support team have always fixed any issues I've faced too!

Pastos Co
イギリス
アプリの使用期間:6ヶ月
HulkApps.comが返信しました 2021年12月13日

We are glad our app fits all of your needs! Our brand is built upon our customer's feedback so please accept our sincere gratitude. The Experience team is always at your disposal, and they are more than capable to help you with any issues you face! Please tell us how can we turn this 4 stars into 5!

2023年11月2日

So far very good, live chat support has been very helpful twice now. I think adding full walkthrough videos showing how to do each string of customizations would be very helpful. So far i've not been able to find or be directed to any long form videos.

The Seat Lab
アメリカ合衆国
アプリの使用期間:6ヶ月
HulkApps.comが返信しました 2023年12月4日

We're glad to hear that you're finding our app very good and that our live chat support has been helpful! Your feedback about the need for comprehensive walkthrough videos strikes a chord with us. We understand how this can enhance user experience with each string of customizations. We appreciate your suggestion and will seriously consider it moving forward.

If there is anything else you need assistance with or any queries, feel free to reach out to our support team. Your feedback matters a lot to us and helps us to improve.

Best,

The HulkApps Team

2021年3月21日

I had a problem with the product options app not showing up at checkout. Deepa was amazing she responded back fast and helped me work through every problem! We got everything working back to normal in less than a day.

KJ Hair
アメリカ合衆国
アプリの使用期間:5ヶ月
HulkApps.comが返信しました 2021年3月22日

Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)

Please reach out if you need any other assistance!

2020年5月20日

I installed the app last year as I operate closed releases and need a top level quality to split amongst a host of fashion options with different charges to these changes. Like different lengths etc.
All has been working well until last release when I kept getting an *undefined* notification at cart & none of the costs would be applied.
This cause a problem as loads of customers were undercharged and I had to create a work around for my customers.
But once I contacted the app team, they were so responsive + able to help with the issue quickly. Which was fantastic, as I really need this app to work. And although I can’t fix the issues from this release a work around for other products would be impossible.
So I am very grateful the team was able to fix ready for my next release + also able to fix the problem with my Discount Code box not being visible on any page.
They added the Discount Code box, no problem at all.
It was a hassle that the app had a glitch, but these things happen. The fact the team were so responsive, able to help, kind + articulate I am very thankful + will recommend.
Plus when the app is functioning at its best, it a bloody life saver!!!!
But when I called

Zonkt
オーストラリア
アプリの使用期間:4ヶ月
HulkApps.comが返信しました 2020年5月20日

Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

2020年12月18日

This app is exactly what I was needing to allow customers to conveniently add items to their cart before checkout. The price is cheaper than most of the competitors and easy to install and use. The only problem I have with the app is when a customer hovers over the question mark for each addon product the text popup is in one line and goes off the screen and makes it difficult for the customer to read.

Liberty City Rage Room
アメリカ合衆国
アプリの使用期間:4ヶ月
HulkApps.comが返信しました 2020年12月21日

Hi there! Thanks so much for taking the time to leave us a review. We're sorry you are facing some issues with the app. Were working on it and we will try our best to fix this issue accurately and promptly.

Please let us know if we can assist with anything else!

2021年2月5日

Super annoying that you can’t add items to the sets you create in mobile. You can’t slide the screen horizontally to click the edit button and add items.

Nat&Madd Handmade
アメリカ合衆国
アプリの使用期間:4ヶ月
HulkApps.comが返信しました 2021年2月9日

We’re so sorry that your experience did not match your expectations. Your feedback helps us get better. We are looking into the mobile responsiveness of our app and hope to resolve it promptly and accurately.

2022年6月21日

This app is very limiting as it could not add another product to the original product (ie add-on product option). However, the team at Hulk were helpful and responded quickly in answering our questions.

Estrada Barn Doors
ニュージーランド
アプリの使用期間:4ヶ月
HulkApps.comが返信しました 2022年6月22日

Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance.

We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.

2023年3月20日

I am still learning how to use it, and do flounder around trying to figure out how to make this or that work. I'll have it all down pat, eventually. But meanwhile, I'll tell you what.....the customer service is BEYOND amazing. Whenever I get stuck, they are right there in the chat, and some of their reps have worked *very patiently* with me for HOURS and hours sometimes. So there is always great help no matter what you are trying to accomplish.

God and Country Workshop
アメリカ合衆国
アプリの使用期間:4ヶ月
HulkApps.comが返信しました 2023年3月22日

Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.