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I had a problem with the price adding for personalization and was help IMMEDIATELY with a solution that worked like a charm. Great product and great service.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average order value while using Product Options!
I switched to this app from Bold Options and found it much more responsive, easier to use and manage. Bold would also throw a lot of errors. The support team from Hulk is thorough and responsive. Great job on that front. 2 things keeping it from being a 5
1 - It does not work with AJAX carts
2 - It doesn't allow for the use of the options creating invoices in the back end so you can only use it for customer facing operations. In our case those aren't game killers (although both would be fantastic) but if that is a requirement you will have to look elsewhere.
Hi there! Thanks for leaving us such an insightful review. We are thrilled that you loved your experience with HulkApps; We appreciate the kind words about our product and staff. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using the Product Options App!
Hulk Product Options sounded really great in the beginning.
However, multiple orders are coming in that are not being charged for their add ons. They keep saying it is a different app that is conflicting with their app or that they fixed it but more and more orders keep coming in without the additional charge.
They say their app works with the express checkouts but it seems to be an issue with shop pay and google pay. Recently we had an order come in that didn't work and they used a credit card for payment. We have made fields mandatory and some orders are coming through without all the fields even filled in. For some reason they have been unable to identify or fix the problem which makes the app worthless. I just wanted it to work.
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
This is a great app but their team is greater, they have exceptional customer support and I'm don't even a paid customer!
We love all our merchants equally! Thank you for trying our app :)
Really bad app. 0 Support. Only problems since we downloaded. Does absolutely not work with the Dawn theme, no matter what they say. Does not work with Ajax carts. Does not work with Buy buttons. Does not work with discount codes or BOGO-discounts. Use this app if you are ready to give up every other function/app in your store. Would rate 0 stars if possible.
Hi there, we are sorry our app didn't work out for you.
We take great pride in our support, hence we are really sad when things don't work out.
Kindly contact us to see if we can fix any issues you are having with our app.
Probably the best support I've received from any app. Thanks Deepa for your huge help on setting up some product options and fixing some CSS issues!
Hi there! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Deepa will definitely be happy to read what you wrote.
Have a beautiful day!
I used this app to help add a personalisation tab for my products. It was easy enough to use, some things were harder to understand however when I needed help the support team were great and fixed the problem very quickly. Thank you!
Thank you for your kind words. We pride ourselves in providing outstanding support to our merchants to give them the best custom solution for their store. Please peek into our app portfolio, we're sure you will be pleasently surprised!
I enjoyed how customizable the app allows the user to be. Some of the lingo is a bit unclear, a preview box of the action would be helpful. Although one of our requests took a couple days to get resolved by customer service, they were extremely through and helpful. Thank you!
Thanks for sharing your feedback with us and the Shopify community. Were grateful that you enjoyed using our app to customize your options.
We'd like to improve on your suggestions right away so other merchants don't face the same issue while using our app.
Thank you once again for your review!
I'm on the free plan and the supporting team is extremely helpful!! Everything is working very nicely. The best part is it support discount code within the app even though this app uses draft order function to enable add-on prices. Very recommended to anyone new to shopify!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Terrible app if you charge for extra options you can't offer discount codes store wide it will hide the discount box at checkout
Hi there,
We would like to inform you that we have made significant improvements in our app this year, and the discount codes work smoothly with extra options in cart page.
You can see for yourself. Let us know if you need further assistance, our team is ready to take care of all your needs.