Hulk Productopties , 1.792 recensies

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 85% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
12 juni 2023

使いやすかったです。
サポートもしっかりしていたので、安心して設定できました。

TAKUMIBA DIRECT STORE
Japan
Ongeveer een jaar gebruiken de app
HulkApps.com heeft geantwoord 10 juli 2023

Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.

12 januari 2023

Na Bold, Giftship en Infiniti options te hebben gebruikt, heb ik nu eindelijk de goede product optie app gevonden die voldoet aan onze eisen. Hier en daar moest er wel wat anders bij Hulk. Gelukkig werd dat binnen enkele minuten opgelost met behulp van de live chat.

Ik geef vier sterren, omdat het niet meteen naar wens was. Zelf dingen oplossen gaat moeilijk, omdat er weinig info over te vinden is. Gelukkig werkt de klantenservice van Hulk perfect. Kortom: Een aanrader!

Daan Bloemen
Nederland
Ongeveer een jaar gebruiken de app
HulkApps.com heeft geantwoord 3 maart 2023

Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.

17 mei 2021

This app is great to get add-ons for my menu. However, the app doesn't work with "automatic discounts". The app developer found a work around by adding a discount box before checkout, but it just works with discount codes. This is inconvenient for the customer as they need to manually enter the code. Customer service is super reliable. They engaged and stayed with the issue until they found a solution. They were professional, kind and helpful. It took weeks of back and forth, however, to get it done!

Arepa Ink
Canada
Ongeveer een jaar gebruiken de app
HulkApps.com heeft geantwoord 17 mei 2021

Hi there, thank you for the review! We understand that entering code manually can be very frustrating, but are glad that our customer service team was able to work them out for you however they can! We appreciate the kind words about our products and support. :-)

Please reach out if you need any other assistance!

6 januari 2021

I couldn't emphasise enough how helpful the customer service was in solving some issues that kept appearing when installing the application. I rated 4* as I found it a bit hard to install and make it work, but 5* for the support's fast and effective interventions. Happy with the app overall. Thank you.

Cozinest Deluxe
Ierland
12 maanden gebruiken de app
HulkApps.com heeft geantwoord 7 januari 2021

Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

Please let us know if we can assist with anything else! We look forward to seeing your increase in average orders while using Product Options App!

12 juni 2021

It’s helped expand most of the options I required. Interface is relatively straightforward once you familiarise with the difference in options and option sets. Customer service is helpful and prompt to assist.

Paws Of Kow
Singapore
11 maanden gebruiken de app
HulkApps.com heeft geantwoord 14 juni 2021

That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.

Bewerkt 16 augustus 2019

The instructions given can be rewritten a bit better to help everyone understand how to apply options and such. After requesting assistance from them they helped half way, said it was completed and all communications stopped for about a week. I continuously reached out to them to no avail. I found their FB page and messaged them there, which it mentioned they'll get back to me within a few hours, 24 hours later at 6am I heard from someone.. apparently their messages/tickets weren't working properly all of a sudden.. it'd be an amazing app with the proper directions and customer service.

Update on above review - once I received the help I needed from Shopify who also has knowledge in regards to this app, I've had the app running for a few weeks now with no issues. So if you run into problems and aren't getting enough help, reach out to Shopify itself before removing this app as it's simple and does what it needs to.

Jovial Fairy Creations
Verenigde Staten
10 maanden gebruiken de app
HulkApps.com heeft geantwoord 8 december 2023

Thank you for your detailed review. We're glad you find our app useful and it satisfies your needs. Your insights about our instructions and customer support are important to us. We sincerely apologize that our communication didn’t meet your expectations.

We acknowledge that there was a delay in our responses, and we take full responsibility for any inconvenience caused. We assure you, this doesn’t reflect the quality of service we strive to deliver. We are working to make our instructions clearer and enhance our support system for a better user experience.

It's good to know that with the assistance of Shopify, you were able to resolve your concerns and the app is running smoothly for you. Your patience and understanding are very much appreciated!

Your feedback helps us improve and serve you better. Thank you once again and don't hesitate to share any other thoughts you may have in the future.

- The HulkApps Team

18 december 2020

This app was really good for what we need but the back in was clunky and we couldn't get it modified to fit our warehouse needs. Past that it is a great app with really good tech support. It did fit the need we just needed a better back end for the warehouse.

rusticstrengthwholesale
Verenigde Staten
10 maanden gebruiken de app
HulkApps.com heeft geantwoord 21 december 2020

Hi there, thank you for the review! We're sorry you ran into some issues with customizing the app according to your needs! But we appreciate the kind words about our products and support. :-)

Please reach out if you need any other assistance!

31 januari 2020

Great app. And really good customer service. Had issues getting the app up at first but help was quick, concise, and efficent and getting my issue resolved.

RelaxingMassageTables
Verenigde Staten
10 maanden gebruiken de app
HulkApps.com heeft geantwoord 3 februari 2020

Hey there, thanks so much for the review; we really appreciate the review, and are so glad to hear you're loving our prompt customer support.

Please let us know if we can help with anything else!

8 oktober 2020

A good application with good features, i like the simple design because it is easily adaptable to my store. There is a custom JS / CSS editor if I need specific things. The free version can hold a lot of things so it can be good for small business. Cons : i think there are some lack for the premium version. - There are some text you can't change or remove, so you have to deal with it. - Some bug happend sometimes... - Some text doesn't have their own tag, so you can't target them with custom CSS / JS. Without these 3 cons, this 5 stars ;-) Good job.

Upeksha
Frankrijk
10 maanden gebruiken de app
HulkApps.com heeft geantwoord 9 oktober 2020

Hi there! Thanks so much for taking the time to leave us a review. We totally agree that our app can become a whole lot better. And we have made plans to update it from time to time so that our app never gets outdated.

Your feedback helps us a lot on focusing better! Thank you once again :-)

7 juli 2022

I use the Hulk app to help with purchase options. My site is LIVE and the issue I had was handle expeditiously by Mr. Amit! Thank you... you know your software!!

FrameIt Lenz
Verenigde Staten
10 maanden gebruiken de app
HulkApps.com heeft geantwoord 18 juli 2022

Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.