Hulk Productopties
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I've always liked this app and its ease of use. Recently, I had an issue with some checkouts allowing customers to add items to their cart without filling out the required fields in the product options. When I contacted Hulk Product support, Axel helped me identify the problem. The dynamic checkout buttons do not work with the Hulk Product options on the product page, but they should work fine on the checkout screen. They were a wonderful help and even assisted me with finding how to hide the feature from the product pages. Would recommend the app to others!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app.
For months (including the holiday season), this app has caused a hiccup in customers being able to add my products to cart. As an online retailer, that is detrimental to my business. On COUNTLESS occasions I reached out to customer support with absolutely 0 help. Uninstalling and very disappointed.
We’re very sorry to hear about your experience and the issues you faced.
We understand how frustrating it is when your customers can’t add products to the cart, especially during critical periods like the holidays. Your feedback is taken seriously, and we’ll use it to improve our app and support processes. We sincerely apologize for the inconvenience this caused.
There are not enough good things I can say about the app. I have been using it on multiple stores for several years and it has helped our companies generate countless sales.
Recently i updated a product with a very complex and conditions scenario and I had trouble completing the product specs, so I asked the customer service experts to help... well Juan and Chirag were the two who handled my issue and successfully went through meticulous troubleshooting and then fixing everything for me.
I appreciate you all and I will recommend you to all who read this review.
Thank you so much for your kind words! We’re thrilled to hear that Hulk Product Options has been helping your stores for years and that Juan and Chirag could assist you with your complex product setup.
It means a lot to know our support made a difference, and we really appreciate your recommendation!
Best regards,
It's a useful addition to a Shopify store because it expands the number of options in each product listing. But an A+ would definitely have to go to their support team who are very responsive, helpful and help me find the solutions to integrating their extension with my Shopify store. This round, Iris was taking care of the lil glitches I encountered and solved almost all of the issues I was facing. Keep up the great work guys!
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.
This app is almost perfect! There are a few quirks that I wish could be done like I wish some listings wouldn't say $0.00 initially or show no price at all until an option is chosen, just little things like that, but overall I'd give this app a 4.7 star. The customer service is stellar and they respond so quickly and are so wonderful to work with. It's relatively easy to do on your own, once you get used to it. And what you can't figure out, you just reach out and they help you figure it out and VOILA! I would definitely recommend this app and it's been the best options app I've used and I've tried a handful. xo
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that you find the app easy to use and that our support team has been helpful whenever needed. We appreciate your feedback on the pricing display. We’re always looking to improve and make the experience even better. Your recommendation means a lot, and we’re so happy to be your go-to options app!
Lorsque l'application ajoute une option payante, alors les pixels de conversion ne lisent pas cette option. Ce qui impacte les campagnes de conversion. Dommage...
App was just what I needed to add a customization option for my website orders. Excellent customer support! I sent a request late on a Friday evening, and they had my issue resolved within 30 minutes. Great customer service!
Thank you so much for your feedback! We’re glad the app was exactly what you needed and that our team could quickly resolve your request, even on a Friday evening.
We really appreciate your kind words!
Best regards,
The app works very well for our store. I was looking for a solution to connect existing SKUs (to keep inventory tracked) and this was the only solution I could find. Support has been great any time I have needed assistance.
Thank you so much for your feedback! We’re glad to hear that Hulk Product Options has been the right solution for connecting your SKUs and keeping your inventory tracked.
It’s great to know our support team has been there whenever you needed help. We’re always happy to assist!
Best regards,
The support advisor was outstanding Muaza and extremely helpful. The problem was immediately identified and sorted out.
I gave the app 4 stars because there should have been more communication between Shopify and the app for the issue at hand (discounts and customization) as this issue as a whole took 3 attempts over 3 days and about 6 hours of time wasted plus lost me valuable time in which it send out a newsletter missing the deadline for a fathers day discount. Shopify seemed unable to identify the issue which is that the hulk customization app is not compatible with discounts. Whose fault this is i do not know ..
however once the problem was identified by the 3rd shopify advisor and then the Hulk app advisor it was quickly sorted out. My advisor i feel went above the call of duty . The problem is resolved
Thank you for your detailed feedback!
We’re glad to hear that Muaza was able to identify and resolve the issue quickly and that you felt supported throughout the process. We completely understand your frustration with the back-and-forth with Shopify and appreciate your patience. Your insights are valuable, and we’ll continue striving to make integrations smoother and communication clearer for our users. We’re happy the problem is now resolved!
Nitesh and the team have been fantastic. They respond quickly and help us work through any issues that arise.
Hulk has been a a great addition to our site - highly recommend!
Thank you so much for your kind words! We’re thrilled to hear Nitesh and the team have been able to provide quick and helpful support. We’re glad Hulk Apps has been a valuable addition to your site!