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This app is almost perfect! There are a few quirks that I wish could be done like I wish some listings wouldn't say $0.00 initially or show no price at all until an option is chosen, just little things like that, but overall I'd give this app a 4.7 star. The customer service is stellar and they respond so quickly and are so wonderful to work with. It's relatively easy to do on your own, once you get used to it. And what you can't figure out, you just reach out and they help you figure it out and VOILA! I would definitely recommend this app and it's been the best options app I've used and I've tried a handful. xo
The support advisor was outstanding Muaza and extremely helpful. The problem was immediately identified and sorted out.
I gave the app 4 stars because there should have been more communication between Shopify and the app for the issue at hand (discounts and customization) as this issue as a whole took 3 attempts over 3 days and about 6 hours of time wasted plus lost me valuable time in which it send out a newsletter missing the deadline for a fathers day discount. Shopify seemed unable to identify the issue which is that the hulk customization app is not compatible with discounts. Whose fault this is i do not know ..
however once the problem was identified by the 3rd shopify advisor and then the Hulk app advisor it was quickly sorted out. My advisor i feel went above the call of duty . The problem is resolved
Good customer service and easy to use. Worth it!
Nice and effective support.
Great Add On and Great customization options!
I like the app, but it always seems confusing. Help chat is helpful but quite often seems to take a long time...
Hello! We're delighted to hear that you appreciate the Hulk Product Options app. We understand that navigating new software can sometimes be challenging, and we're grateful for your patience.
Your feedback on the confusion you experienced and the time it takes for our chat service to respond is noted and truly important. We're sorry to hear this and we promise to make adjustments to improve your experience.
Please feel free to connect anytime with our support team as we'd love to walk you through to make the usage of our app smoother for you.
Thank you again for rating us and sharing your experience. Your feedback guides us to enhance our services.
Best regards,
The HulkApps Team
it has limitations but is incredibly useful!
Great service and help from Adna
Hi there,
We're thrilled to hear about your positive experience with our service and especially with Adna! Your commendation truly means a lot to us.
However, we have noticed a 4-star rating and we want to make sure that you're completely satisfied with our service. If there's anything specific you think we could improve on, we'd really appreciate your further feedback. Remember, we're always here to help.
Thank you again for taking the time to review our app. Your feedback goes a long way in helping us serve you better.
Best wishes,
The HulkApps Team
Support is very good. All questions answered quickly and accurately.
I did appear to me that it needs refreshing after more variants were added to the same group and conditions. However, not a bother.
Easy enough to make product options based on product tag and I have only been told by our customers that there have not been the expected options.
I would definitely recommend the app to others.
Thank you for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are constantly trying to improve our app.
Anytime we needed help with having adjustments made to the back end of our site the support team was helpful and always got the job done!
Hi there, your feedback is much appreciated. Our team will be more than happy to help you with any queries you may have.