Globo Product Options, Variant

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We have been using this app since we joined Shopify, for about 2 months. We have created and are using over 20 distinct Option Sets. We were impressed with the app, at first. However, we have needed to contact Tech Support about 5 times regarding different issues that caused Product pages not to work. It generally takes about 2 - 4 days for Tech Support to respond and declare the issue corrected. However, these page errors go unnoticed until a customer makes us aware of an issue and by that point we have no clear idea how many potential sales have been lost.
Our most recent issue was identified directly by Shopify. We are now at a point where we may need to remove this app and consider other apps that have more users.

Been trying to get help from support but everything in vain. I had been using the free plan previously which was working as per my needs but now the add on price does not reflect during the check out.

Stopped working with newest Shopify update - no resolution In over a week.

I'm sad to say that after using this app for over a year, I'm having to write a negative review as the programmers are seriously ruining this app. As an experienced programmer myself, I'm fully aware of some of the backend stuff that can be done. Now all of a sudden, the "programmers" say that the field names are only allowed to be shown on the cart and ultimately the packing slips rather than the labels (what the customers see cleanly on the product pages. So instead of Stain Color: Dark Walnut on the cart, the customer sees stain-color-memorial-clock-1. Support says that I have to change all my field names to be the same as the label across my at least 100 options that I've built over time instead of actually fixing the issue on their end. This was working fine previously for like a year or more as-is. NO LONGER RECOMMEND THIS APP!!!

Buggy, had issues the moment I launched the product. It kept creating other products for my variants and when I would delete or hide them they wouldn't show up on the actual product. Highly suggest looking into other apps.

Use 5 different languages and the T-Lab translation app for our store. the app runs well but its not possible to translate the content

at first it was working really well. now it never applies the options i apply to products and customer service has still not replied to my email asking for help to resolve this issue over a month ago

App is working very well. Customer support also very supportive. But I am facing many problems : 1. No option to apply more option set on one product
2. Facing with pagination - when edit any option set and click back button. List show from starting means first page 3. No any option wise pricing like Shopify default variant feature 4. No search option

I wish I loved this app but the customer support is horrendous. My team and I have said we will make any time work to meet and figure out the many bugs in the system… but the support team from this app keeps not responding. I would love to figure out the errors and get this app working for my site again. I’m paying monthly for something that isn’t working.