Globo Product Options, Variant
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Had the app for years at the highest level with no problems, then randomly stopped working on some products, conditional formatting completely wrong. Spoke to the chat, advised they had fixed, used once then broke again. Multiple messages and emails and zero feedback except "give us time we are working on it" Zero answers. No fix except "it won't happen again if you create all new ones" I have put hundreds of hours into very complex conditional formatting for over 50 products and they could not have cared less. To have an eCommerce site down for over 24 hours is unacceptable, but more than that, the lack of care and understanding by their chat team and the "we will get back to you when we know" with zero updates is very very frustrating. Will be moving to another app asap
Great app but not suited for my particular use case. I've tried a bunch of other similar apps and this one, imo, is the most logical and easy to use.
DO NOT USE. Their English is extremely poor. They knock out app settings then deny they ever had them and deny the changes were made by them even though only I have access to the app and I made no changes. Zero ownership taken for their mistakes and point blank refuse to let you speak to a manager. Also back to the poor English - they kept referring to 'past dates' seemingly not understanding that 'past' is something that is in the past, aka, has been and gone. They could not grasp the difference between past and future. Very concerning. Poor poor customer service and poor app that is now extremely expensive too!!
The app is useful of you have very modest needs with free plan. In case you need a little customization or translate to another language, you will need to pay. The customer support is great tho
Aplicación 100% recomendada!!
Llevo semanas usándola y funciona de maravilla, la recomiendo al 1000%. Funciona genial, y solo estoy utilizando su versión gratuita.
De hecho tuve que contactar con soporte porque había una opción que no se me configuraba correctamente, y el equipo de soporte fue increíble. Me atendieron al momento, y tanto Annie como Helen resolvieron el problema de forma súper eficaz, manteniendo el contacto conmigo vía chat en todo momento.
Just downloaded this app for some of my products. its easy to use and has many options to personalise your product information. I had trouble with the options appearing on my product page and I reached out to customer service for help and Rosie immediately replied and helped me fix the issue. She also helped me to change the colours to fit my website vibe. Amazing customer service. would recommend this app to anyone who wants to add different variants and options to their product listings.
There are some things like data sync that you cannot do yourself. I was having old deleted sets showing on my site and needed to have them fix it via chat. It was a quick fix once we found there was a problem, but it shouldn't have been a problem to start with. overall though its free so I can't complain too much.
assistenza ok, app carina per selezionare piu varianti
The app is great and fulfilled all our personalisation requirements. While there were some functionalities missing, their support team, specially Clara was very responsive over mail and ensured all our requirements were fulfilled
Excellent app for adding custom product options on Shopify. The interface is easy to use, setup is straightforward, and the conditional logic works perfectly for complex products. Customer support is fast and very helpful whenever needed. Highly recommended for stores offering personalized products.