Globo Product Options, Variant , 1,529件のレビュー
I wish I loved this app but the customer support is horrendous. My team and I have said we will make any time work to meet and figure out the many bugs in the system… but the support team from this app keeps not responding. I would love to figure out the errors and get this app working for my site again. I’m paying monthly for something that isn’t working.
I'm sad to say that after using this app for over a year, I'm having to write a negative review as the programmers are seriously ruining this app. As an experienced programmer myself, I'm fully aware of some of the backend stuff that can be done. Now all of a sudden, the "programmers" say that the field names are only allowed to be shown on the cart and ultimately the packing slips rather than the labels (what the customers see cleanly on the product pages. So instead of Stain Color: Dark Walnut on the cart, the customer sees stain-color-memorial-clock-1. Support says that I have to change all my field names to be the same as the label across my at least 100 options that I've built over time instead of actually fixing the issue on their end. This was working fine previously for like a year or more as-is. NO LONGER RECOMMEND THIS APP!!!
On behalf of our development team, we’re so sorry about the experience you are facing.
However, please give me a chance to clarify this. Our current app mechanism has remained unchanged since you installed our app last year. Therefore, we would like to assist in changing all the field names to be in order to match the label. Please reply to our email conversation so that we can help you quickly.
We are eagerly awaiting your comments on this.
This app is very aesthetically pleasing BUT has some very serious limitations and when I inquired about it they didn’t really seems to care - it was like oh well so sorry
You can offer a selection that adds more then a qty of 1 of any sku to the cart
Example - if you wanted to allow for a selection that added a qty of 2 tires or bolt a etc - the app can’t do it - only can add a qty of 1 of any sku to your cart
I even tried my own workaround - making it 2 options a Ex) Tire #1 and Tire#2 and the customer can select both but yet only 1 gets added to the cart
Other app we used does this but didn’t have as nice as a layout
Guess I wasted many hours for nothing and it really was disappointing the lack of effort and empathy i recd in their response
Customer service is terrible. They had no idea how to help with the issue I had to YouTube it
Buggy, had issues the moment I launched the product. It kept creating other products for my variants and when I would delete or hide them they wouldn't show up on the actual product. Highly suggest looking into other apps.
I never could get the app to install. It would get to step 2 of 4 and then just freeze. Uninstalled and tried again and same thing.
L'application marchait très bien jusqu'à ce que soudainement la customization des produits ne s'affiche plus dans les informations de commande ! Un bon nombre de client ont commandé et bien rentré les informations personnalisables , mais les informations n'ont pas été enregistrées ! J'ignore si c'est un bug ou un défaut de l'application , mais elle me cause beaucoup de soucis sur ma boutique et je me retrouve à devoir contacter tout les clients qui ont commandé pour récolter les informations de personnalisation moi même !
On behalf of our team, I am sincerely sorry for this problem you've faced a few days ago.
As discussed, we have tried to reproduce this problem a numarous time but the option values are still being delivered to the checkout page successfully as expected. I assumed that there has an unexpected issue happening when the external checkout app delivered our app's line item properties to the Shopify Order details.
We are also double-checking the 3rd party checkout app you're using to have further insights on this matter.
If you have any updated information, please do not hesitate to reach me back at mailto:firstname.lastname@example.org. I'm always here to assist you with all sincerity.
This app kind sucks, it just randomly stops working no matter how you have it set up. Looked great right after setting it up but then just stops working.
Use 5 different languages and the T-Lab translation app for our store. the app runs well but its not possible to translate the content
Can't get past step 2, requested assistance twice, and eventually got sent an email with a link to their FAQs. Moving on.
We are sorry it is not impressed by you for the first time. Our app's backend and frontend still work well. It's just a minor misunderstanding in conversation that cause confusion for you. We can’t fix the past but you have our commitment to improve the way our staff serves every customer.
We would love to guide you any steps to set up the app as soon as possible. Please reach our to us again anytime.