W3 Custom Product Options , 293 arvostelua
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It was our first time using this app so I wasn't sure how it'd pan out, since we had so many issues with our last one, but this app is amazing! It allowed us to do everything we wanted plus more. The image customizing tool is great and has made our customers very happy. The customer support team goes above and beyond and help answer our questions very quickly. Most companies would take at least a day to answer a question, but the Custom Product Options team answered within minutes and helped us get everything done quickly. I'd highly recommend this app and customer service team!
great app, great customer service!
setting up options including upcharges and conditional logic is super intuitive and fast. we just switched over from one of the other product option apps and were pleased by the ease of this app. bulk applying product options via product tags is perfect for our use case as well.
brad from support helped us with some theme tweaks. some more great features are in the pipe already... come on, join us here! the grass actually is greener on this side ;)
It's a bit wonky to understand at first, but the options work great and are fully customizable. The up-charges with products also works great and functions with variants so you don't have to fill up your product list with a bunch of options. They also assisted with integrating the code into my store seamlessly.
Haven't yet touched the image editor yet; excited to see how that works. But so far, this has been a great app!
Changing 1 star to 5 stars. Had some issues with my themes codes & when i contacted them they went through all my codes & make me assure that there are no left behind codes of this app. & fortunately my issue has also been resolved by some other app. Feeling apologetic. Thankyou.
Edit: We've reached out a few times with no response. Please be sure to check your junkmail.
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Hi There,
We'd be happy to assist with anything you need help with. Can you email us at support@w3trends.com ?
Thank you,
app DID NOT work as advertised. i wrote them for support and their only answer was to pay them 25 bucks to install it for me. i paid the 25$ installation and it still didnt work. i wrote them multiple times to fix it and its been a week and they have not gotten back to me. awful company. bad service. non-functioning app. DO NOT BUY THIS APP.
Easy to use app! Fantastic and easy to communicate customer service!
Great customer support!!!
You have a good app and a good customer support to go with it, good job!
We recommend this app to all the shops ;)
Great app, unbelievably helpful support. Was having an issue that Shopify tech support though was related to this app. Turned out that it wasn't related to the app at all, but Brad figured it out and fixed it for me anyway! Wow!
Megan ruined my store. Do not install this app as they will not understand what you need, even if you tell them 100 times in the most basic of terms, including video examples. I grew exhausted trying to get an answer from these guys, and never got any that made sense.There is way too much wrong with this app and the service, I won't even.
Sorry for the trouble you had getting started using the app :( Unfortunately we're based in Houston and thus our timezone is CST. Some of the time difference was it falling on a weekend as well. Our support auto replies also list our hours of operation. We're sometimes here as late as 7PM CST so if you reply early in the morning in Australia between 8am and 10am we should be able to get a lot of communication in then. We wish we could afford 24 hour support! But at the this time we're only a small team of 6 people and try to keep the app prices competitive and still see our families at night.
If you still want to give the app a shot we'd be happy to help if you shoot us an email to support@w3trends.com. We'll also mark your ticket high priority. Also if any customer doesn't end up using the app, we happily refund the $25 installation fee. Please email us if you paid for an installation and would like a refund.
Originally had problems making this app work properly with my site but the support has being incredibly great! Now the app works perfectly! also its incredibly easy to learn and use.