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The best thing about this app is the customer service! Every time I need something new or different, they respond right away. The last time I needed to know how to integrate this app with order printer and not only did they tell me how to do it, they went ahead and did it for me when I told them I was inept with code. I use this app to add a monogram box with a fee to my items. I tried other apps first but this one works best. Totally worth the small monthly fee.
I'm working with W3 for three years now, never had any trouble and the features are working perfectly.
Been using it for a few years. Also switched to another top selling one and tried that for 6 months. This one is by FAR more intuitive and it updates quickly. The set up is easier in my opinion as well. I will say that I've had install issues every single time I've have to update my Avenue theme (and I'm not making any node adjustments) and the lettering comes in all weird and I have to edit W3's code to make it look better - but W3 showed me how to do it. A free manual install has always been done (which they advertise for Avenue), minus when I ran into one customer service rep who refused to install it and wanted to charge me for it (Jason Beldon). Support Rep Megan Dobarganes is THE BEST! She's an outside of the box thinker and provides amazing support.
W3 would dominate the market if they could figure out the edit in cart where it doesn't double what's in the customer's cart. That's the only thing holding them back I think, but I bet they're working on it.
Thank you for your review. As we mentioned in your previous tickets the "supported" themes are in reference to the auto-installation of our app into your theme. The auto installer worked as intended but unfortuantely your theme styles were hiding text in your product pages. We pointed out where the issue was and possible ways to fix it.
Our free support does not include custom theme modifications or style changes. We offer professional services for those in need of additional help.
We are sorry that this encounter out of the several you have had over the years have changed your review from 5 starts to 2 stars but we hope we have the opportunity to earn them back
Please reach out if you need anything else.
Great customer support! Great app! Just what we needed.
I have used this app for several years and it rocks. The customer support is tremendous. It has helped our company grow by providing tons of options to our customers. Thank you W3
Everything in W3's "Custom Product Options" is very simple and easy to use and offers excellent functionality and options! Support is outstanding, quick, and friendly!
It has been a relief to work with W3 after trying another app that was nearly impossible to setup and just as frustrating trying to contact support. Not to mention the price is much more affordable with the same functions and less hassle!
Great app. Very flexible to customize. Easy Installation.
The support team doing a great job in guiding and setting up customizable options.
Thank you...
This app has been consistent the past 3 years and works perfectly. Whenever we had questions or needed some assistance the support is the best!
This app is great, we use it for adding custom line items to prescription lenses and once configured, works a dream! Highly recommend.
In addition support is second to none, responsive and highly helpful.
I see full value in this subscription
thanks guys, keep up the good work!
freshforpandas
I went through 2 other customization apps before I found this one. It includes vital options that others did not, such as displaying add-on costs during checkout. Very easy to install and manage! The customer service has been outstanding as well. It would be nice to have the ability to edit personalized options in Cart, but either way I would highly recommend this app!