SC Product Options fka Bold , 2.442 Rezensionen
While I didn't find this app all that intuitive at first, they continue to make improvements and customer service ultimately made our "I think this will work" plan a reality. We're very happy with the product.
It randomly gives products away for free.
A few weeks ago we were looking at some orders and noticed that Bold was not adding the up-charges to the order. It added the parts to the order fine and we fulfilled them but the customer was getting them for 0$. Since we have found over $5000 in free items Bold gave away. Customer service has been less than helpful. Downright idgaf attitude to trying to fix it. look at other apps.
Jeff helped me today & he did a great job of figuring out the issue we were having & getting it fixed quickly.
Great app and excellent support. Jeff was able to quickly fix some aesthetic issues that we had to help make the customer experience better..
Thanks for the HELP JEFF !!
This app makes updating products so much easier! I couldn't imagine our website without it. Their support is one of the best! I have never had an issue they did not resolve or enlighten me about (as in user error). Jeff was the lastest expert that helped me. I chatted, he responded within a minute and issue was resolved within minutes. Thanks JEFF!
I have had BOLD for years now. One of the best decisions for our website!
Jeff was incredible in helping us work through an issue we had with the app after applying a recent update to our store. Really appreciate the white glove service today!
We are thrilled to hear that you had such a positive experience with our team member, Jeff! It's his dedication to service like this that helps set us apart. Your kind words truly inspire us to always strive to deliver excellent customer service.
However, should you encounter any more issues in the future, please do not hesitate to reach out to us. We're always here and ready to help to ensure the smooth running of your store.
Thank you for choosing Bold Product Options. Your feedback is highly appreciated and will help us in continuously improving our services for you.
The Shop Circle team
They are always very responsive and willing to help. They get the job done
always such a great help thank you sonjay!!
Have had this app for some years now. It has it's issues, as it should. Customer service has improved over the years, I just had a great reminder of that. We've had a problem lingering for some years now, and it was never resolved. Today, I had the pleasure of reaching out and being helped by Alina. She found the answer, that answer didn't resolve the issue, but it was the one time I got a real answer to this problem. She then pointed me in the direction of a resolution that may help, time will tell, but the patience and understanding was worth the wait time, and the headache is now numbed and my confidence in this App has grown. The App does what it should do, does it well. It created a headache in the background, but that was resolved today. Thank you Alina.
the Product Options feature has been a HUGE benefit to our customers and has provided a high-profit income stream for us. We have had it for 7 years now and we continue to find new options to offer our customers.