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Top service. It was a little bit complicated to setup. But hey helped me with everything and the App works very good. Feel free to ask the support they will set up everything for you. Awesome!
This app is awesome! This is the second site I have used it on.
The Customer Service is top-notch and speedy either by Chat, or creation of a Service Ticket.
The Techs are just amazingly knowledgeable, speedy, and friendly. I've never tried another options app, and don't intend to.
GREAT JOB SHOP CIRCLE!
I’m so impressed with the incredible team I worked with! They got everything done so quickly, and the final result looks amazing. I truly appreciate their efficiency, professionalism, and attention to detail. Thank you so much for making this such a seamless and positive experience!
If you have an e-commerce website, you NEED this SC Product Options app! This is save your time and money! Customers will easily make purchases! Shop Circle is offering a free live chat service, so it is really easy to get an instant support right away! HIGHLY RECOMMENDED!
Why is "Freetier" on the description of this app, but you need to pay tu use them?
very quick response and easy to follow steps. Juan helped me a lot and was very quick to answer, thanks.
Great! Saves us so much time! Customer service is good too.
Excellent, customer support is second to none and the app works for me as expected.
Great support! Highly recommend! Harun was great, walked me through the onboarding call and showed me exactly how to use the app.
No he utilizado la aplicación pero gran servicio al cliente.
Harun. Was extremely helpful, don't know what I would have done without it.
Very good APP. It takes some time to understand everything .. but then it runs.
The team at SC Product Options are very attentive to our needs in terms of customisation of the app to meet our requirements and match our brand and theme look. They're always happy to jump on a video call to run through things in detail and ensure they're delivering to your expectations. Thanks especially to Harun and Emir.
Excellent experience. Extremely responsive and helpful support. Would recommend
Hard to use for a newbie, but an AMAZING team that always helps me out, even for non app related issues!
I worked with Danko yesterday to change up some things on my site. All I can say is WOW. What great service. Made all the changes I asked for and was super helpful with suggestions as well. ***** 5-Star Support *****
Harun and his team are doing a great job definitely the best app on Shopify. Wish I can give more stars.
I first found the SC Product Options difficult to navigate due to not being tech savvy however... Ahmed helped me via a live video call.
Great product and very fast support. Very happy with everything.
Super quick and helpful !
Was on a call today with Harun, and he was very helpful and reassuring. After listening to my request, he is going to have a developer call me to set up my products. Best part was no additional cost. Very happy with this level of service.
super buena, y el soporte tambien.
App works well once you have everything set up. Online chat help has been very useful.
Had a call with Harun so he could give me an overview on how to use the app and it was extremely helpful. His communication was great and I quickly learned how to get set up.
Unfortunately, I now have to get something off my chest. The app actually always worked perfectly! After a new theme update, the live theme was duplicated. In the backup, an attempt was now made to reinstall the app with the automatic installation. I was informed that the automatic installation did not work. In addition, the formatting of the Live Theme was completely destroyed. The backup theme was explicitly selected, but the live theme was also attacked. The support does not consider it necessary to fix this error, instead you are only put off that it will take a little more time. Who will pay for the damage caused by your mistake?
Hi There,
We are sorry you've had a negative experience with our app :(...We have been trying to contact you by email, but without success.
We would be more than happy to help you with anything you need if you'd still like our assistance at help@shopcircle.co
All the best,
Customer Success Team I Shop Circle
Great support from this team! Thank you
the service is great, they have a technician, Armin, who is always willing to help you. If I could, I would give an even higher rating!
I loved this app for a few years, but lately it has had so many glitches and I have has so many customers reach out telling me they can't access the customization. The customer service didn't help enough and I ended up having to move to a new app.
Amazing tool and my gratitude to Armin.
I am both pleasantly surprised and genuinely pleased to have discovered such a professional and responsive team.
Great app, professional and friendly support that helps with every problem! Clear recommendation...
They are very helpful and patient
I worked with someone called Kenan he was extremely helpful and fixed all my problems fast! give this man a raise!!!! Great experience all round
Great app! They have lots of options to customize your product variants. And if you have an ideas or suggestions, they are always willing to help make it happen when they can. I've been very happy with what I've been able to do so far and look forward to what they continue to roll out! Plus, Jason and his team are very responsive whenever I have questions. Overall, I'm very happy with the app!
Staff was extremely helpful and responsive. I needed help moving options around our add to cart button. Within 20 minutes of my request the change was implemented and they also taught me how to do it for future reference.
Incredible Service, incredible app. There are some limitations but the service team have jumped to assist and add improve things so I feel it will eventually be perfect for our needs. Service is insane from SC, such a load off!
Very impressed! We had a few issues installing the app ourselves, we reached out to the team who were extremely helpful in supporting our installation and solved our problems..
We have used this app for several years and it has solved our issues for products with large numbers of variants. We recently had a problem with updating prices on an Option Set created several years ago. Nicholas and Sanjey were super helpful, quick to respond and solved our issues. Highly reccommend!
I have been a loyal user of Bold Options for over 4 years, and during that time, it was a reliable and effective tool for my store. However, my recent experience with their service has left me extremely disappointed and frustrated.
The trouble began when I decided to refresh my store with a new theme. Contacting Shop Circle to help with the app installation on the new theme was where the problems started. It became apparent that the transition to Shop Circle has significantly impacted the competence and efficiency of their support team.
I reached out to the support team, specifically contacting Khushbu, Jeff, Nisha, and Nicholas, hoping for a prompt and effective resolution. However, the support I received was not only horrendously slow but also unhelpful , all of them said that they were working on it and will contact me when fix, but they never did.
The inability of the support team to address and resolve the issues I've encountered has left me with no choice but to explore alternative solutions for my store.
For those seeking a dependable solution, it might be worth considering alternatives that can offer the level of service and assistance needed to navigate the evolving landscape of e-commerce.
Phenomenal work. Responsive team. Definitely recommend
They are always very responsive and willing to help. They get the job done
Extremely quick response, adaptation of resources, everything done the way we want, so far everything is wonderful, I recommend it!
I have used the app for years and it works really well for my store's needs. I recently had some order details not come through, used the online chat and spoke with Jeff who discovered the issue quickly and then fixed it for me. The problem was the Shop Pay checkout that Shopify added. Great experience overall with this app.
Hey there, thank you so much for the review! We're really happy to hear that Rajni was able to answer all of your questions - please let us know if you have any others! We also hope you love the features offered on our Premium plan, such as letting customers edit their options in-cart.
We're elated to hear that your experience with us has been so positive, and look forward to continuing to work with you. Also I have to say, those 'Chillaxin' sweatpants look so cozy!
Great app, and quick response, Kemal and Armin provided professional support, I will definitely recommend this app to someone else.
The App itself has a lot of functions but is very complicated at first to understand. But the Support-Team (especially Nisha) helped me to solve some major issues. Give Nisha a payment raise!!! She is the best
Hello,
Thank you very much for the perfect rating and for taking the time to share your experience. We’re glad to hear that our support team, especially Nisha, was able to assist you with your issues. It's fantastic to know that you find the Bold Product Options app highly functional, despite having found it complex originally.
Your feedback is instrumental in helping us improve our app and services. Your comments will certainly motivate Nisha and the entire team to keep delivering excellent customer service.
We acknowledge that learning to utilize a feature-rich app like ours can initially appear daunting, and we're constantly working to make our interface more user-friendly without losing any functionality.
Should you have more queries or run into more challenges, our support team is always ready to help. Also, any suggestions for improvement you might have are most welcome.
Thank you once again for your feedback and for choosing Bold Product Options.
Best regards,
The Shop Circle Team.
100% recommend adding this to your shop!
Very good after-sales experience, the customer service is very patient, I am very satisfied with their after-sales service
At start we have some issue to workout the app with our template , but their support team fix it ,
rest is what we need.
I am absolutely thrilled with Bold Product Options! Their app has been a game-changer for my online store, allowing me to offer customisable product choices to my customers effortlessly. But what truly made my experience exceptional was Ahmed's outstanding customer service. When I faced an issue with the app's integration, Ahmed was incredible in resolving it promptly and efficiently. His responsiveness and dedication to ensuring my satisfaction were truly commendable. Thanks to Ahmed and the Bold Product Options team, my customers now have a seamless shopping experience, and I couldn't be happier with the results. Highly recommended!