SC Product Options

The customer service support is awesome. I was in a bind and was having trouble with transferring my template to a new theme. They were able to assist quickly and I’m back to business. Would definitely recommend this app I love to give my customers custom options when buying products from me.

Thank goodness for this App! Saved my bacon since I hadn't realized that Shopify only allows 3 options (and each option is counted against the number of products allowed. I had discovered a way of adding more options, but it required some fairly heavy liquid changes and didn't allow for easy editing. Step in Product Options!!! Totally recommended for anyone who has lots of options with their products.

I was on the fence about purchasing this app - as a new business every penny matters....but this was probably the best decision I made. The foresight this app has to truly customize your product to make it EASY for your customer is spot on. The app is user friendly - I could not recommend it more.

Awesome app! Another 5 stars for the customer support. Every app builder should take this team as an example.

Exactly what we needed for our store--the file upload option is a huge help, and any issue or change we've needed to make, we've received excellent customer service from the Bold team. Without these guys, I don't know what we would have done! An awesome product.

Update**
They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help!

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Original:
My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex.

Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of.

Steps to break Bold Commerce Product Options (lol):
1. Add Item A (basic no add-ons) to Cart
2. Add Item B (most expensive options) to Cart
3. Remove Item A (basic no add-ons)
4. The cart page updates and displays the hidden Bold Options
5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options)
6. Checkout Item B (most expensive options) but pay Item A price

This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience.

Proposed solution:
I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will.

Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?

Great app, perfect for my stores situation. Highly recommended.

Samantha has been incredibly kind. Her support was fast and accurate and in a few minutes we solved the problem. App and staff absolutely recommended. ++++++++++++

Been using product options for a while, its so flexible to build up awesome options especially when ypu have unique products and services to offer, the support team is so helpful and glad to always help and suggest what is best to do for your options functionality.

I truly feel like these guys are my business intelligence partners. And just by looking at their other apps I come to rwalize how much i can really help my business grow with all their apps.

Thanks a lot guys, i really give awesome reviews to those who deserve it. Not just those who claim it ✌✌✌

Just got it and love it. Thank Boldapp