SC Product Options

Never, ever depend on this app. With the prices charged, I expect support at least during normal business hours. Often during these hours, telephone support is not available. When someone answers, they are personally incapable of helping . They tell you they will open a ticket. Days will go by.

I've had a ticket open since Nov 7th. Today is Nov 22. I've had several responses to this ticket that apologized for them dropping the ball and it would be escalated to level 2 support and taken care of.

I'm still here with an open ticket on Nov 22. Today I sat here with the chat window open waiting on my issue to be fixed. Finally when told it was resolved, i went to preview the issue the tech said was fixed. Nothing is fixed, still no options showing.

Very poor service, very poor support. I will also say that I have had zero correspondence from this company for FIVE DAYS. FIVE DAYS OF AN OPEN TICKET - A TICKET OPEN SINCE NOV 7th that had supposedly been escalated to 'level 2' several times. If your business depends on customers being able to customize products, look elsewhere.

good to use it! and the specialist are really helpful. the app will help me a lot with some special functions

This is a great app to expand the product options that you offer and allow for significantly more customer customization. Because of my theme the app wasn't able to self install. Bold took care of the installation (for free) in a few days though. Lawrence was great. A HUGE thank you to MC at Bold! In addition to the installation, MC worked with me (and worked with me, and worked with me) to get the option styling to match. I am very excited to see what the app does for my business!

Great customer service. Helped install the app in less than an hour. Responsive to support requests. Used it for unlimited variants at first and will dig into all its other features in the future.

Awesome - the line-priced product variations were just what we needed here at 32BitRevolution! Support was extremely helpful with the installation!

Extremely disappointed to see this app that was once was very reliable and provided excellent support go down the drain now that they have transitioned to Shop Circle. I would warn any new merchant to stay away from this app now. We have been using it for years without issue, however within a short span we have run into numerous issues, including not charging our customers correctly at checkout, as well ass the app team taking it upon themselves to completely change our settings without notifying us so that our store was displaying (and charging) incorrect information. Not only this, the support has been horrendously slow, unhelpful and ultimately unable to resolve any of the issues we have been having in a timely manner. Quite a shame but we will have no choice but to look elsewhere for a more reliable solution.

Great app! I would highly recommend this app if you have multiple options/variants.

This app has been pretty easy to use and customize. So far it does everything I need, from custom changes to rush options. I like all of the option from radio buttons to drop down menus. It will even add those extra charges to the cart for you.

Very easy to use, works great with our shopify store, great customer service although sort of hard to get in touch by phone. We still love it!

Great app! The app does what it is supposed to and it works great with my shop. The support team is professional and they handle you just great! Big ups! I will most defiantly recommend this app to your store ;)