SC Product Options

I have been working with Alan on options and product discounts setup.

Alan Has done a fabulous job working out issues keeping me updated on progress.

I will be switching my map app to Bold next.

Thank You for the great app and service.

6 stars .

Paul

The worst customer support we have ever experienced. Last Friday we sent two technical support requests, one is to apply for the installation code from the APP, and the other is to leave a message in the help center to ask for help to set the "add to price" function. On Monday, we received your email, one email replying to the code installation request, let us accept the request of collaborator account, we accepted it immediately. The second is to reply the email about the "add to price" request, and let us check your youtube channel and find solution in help center. I have read all of these. If it can be resolved by ourselves, why should we ask for your help? So, when I replied to your email, I asked again to help us set up the "add to price" function, but so far there is no reply! On Wednesday, I received your email saying that the code was installed, but never mentioned the "add to price" setting request , why??? On Thursday, we tested the installed code and found that there was a problem, so we recorded a video to inform you that there was a problem with the code, and then there is no reply until now. Why is your online chat function never online? If you can't provide online support, why put it on the website??? Our website was ready to go live one week ago, just wait for you to help us set it up, it has been a week. Now it's Tuesday again, no response from Bold customer support team, it has been 10 days (7 business days). We really don't have time to wait any longer.

I give bold apps a 5 star rating because of their great customer service. Its hard to find great customer service and I commend them for their great cs. Thanks a lot!

This app is awesome! It is the missing link for any online store! I am opening a camp registration site and it just works beautifully for it. If you're selling a service instead of a product... this app is what you need.

Nothing but problems. Without a developer you'll be out of luck.

Amazing service by Cole and Shubhneet! Went above and beyond and helped us very quickly.

Great app :-) Works perfect with my shop. Right now I only use it as "gift wrap" option, but I will use it to offer my customers custom settings on a product.

Extremely poor customer service! Emailed them several times in the past 2 weeks!!! I have been really patient to hear back from Bold, probably more than I should have. Time is very critical in business and we cannot wait for weeks to solve the issue happened in the checkout.

Great app! I would give it 5 stars except a little bit frustrating to set up. On one of my first chats, I was told what I wanted to do wasn’t possible. Thankfully, I had an email from them stating otherwise so I got the help I needed from that source. It took several emails to resolve but that was most likely because I’m slightly “technically challenged”. All’s well that end well. 3 cheers for Nick and the BOLD support team!

Nir helped me a lot with the CSS code about swatch resizing , nice to have the bold commerce product options app