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One would naturally assume that, by uninstalling an app, you'd also be removing the code that the app set up on your site...wouldn't you? I uninstalled this app but all of the test buttons and other code i experimented with through this app have remained stuck on my site. Not being a programmer, i've got no idea what changes this app has permanently made and where i'd find them in my code to remove them. Really, really unhappy.
And to make matters worse, i can't install the app again to try and undo the changes through their own interface.
This app is absolutely amazing!!! As an individual with very little tech experience the simplicity of this app has really helped me achieve what I wanted for my shop. The 24/7 technical support has been incredible! Always ready to help and actually do help instead of making you go round in circles. I have recommended Shopify and this app to many friends and insured they would not regret it!!!
I added monogrammed items to me store, and needed something to support the customization options. This app works perfectly for that. Could not be happier with it.
Awesome App! Shopify should buy this from you and make it a standard on their templates! I wish I could have used this when I opened my store!
Terrible app, doesn't even offer a preview of the uploaded photo. Requires "extra customization" for that. You can't install a Bold app without encoutering problems and having to contact support, they are really the worst app company by far. And as if that's not enough, when you uninstall a Bold app from your store, its stays on your site because it's still in the code, so you have to waste even more time with support to get rid of it. Avoid Bold apps like the plague unless you want to waste your time with support and mess up your site's code. Most apps out there install in one click, and you're done. Not Bold apps.
Hi there. We're very sorry to hear about the issue that you've been having; we attempted to reach out via email but we'd absolutely love to discuss this further over the phone if you'd like! We hope that things are in a better place now, but please let us know if there's anything further that we can do to help out.
Worst product option app out there, it works very badly and it slows down your site quite a lot. Do not recommend
customer service is zero. They had me on hold for 20 minutes then forwarded to voicemail amazing customer care.
Hello there. I just wanted to thank you for your review and sincerely apologize that you had a bad experience with our phone service. We strive to provide the highest-quality service experience for all of our customers, which is why we offer live chat and email support as additional contact options which sometimes result in faster responses.
I'm glad we were able to answer your question, however do understand you have decided to move forward with another application. Should you decide to use Bold Product Options again in the future, we'd love the opportunity to rectify your customer service experience with us.
We wish you the best of luck with your store!
Can't do much without paying for the full monthly price.
REVIEW UPDATE: Lesson Learned. Duplicate Your Theme Before Installing An App in case there are problems. Anyone's app.
It was after hours and I had sent BOLD an email requesting help. A bit later I left the original review. I got an email shortly after leaving the review. They went in and uninstalled the app properly first thing the next morning and were very nice and helpful.
I ended up getting a different theme to do what I wanted. This app may do everything you want it to do but it didn't work for me. I think the fact that an automatic install is in BETA and a manual/supported install may take 2-3 days should be noted somewhere before you install the app. Perhaps I missed it and it is buried somewhere in the product description.
(original edited on 11/6/18) I installed because I wanted buttons instead of drop down menu for my product pages. After installing I find out Auto install is Beta and the other install can take 2-3 days. I did auto and changed the product selector to buttons. It did not work. I uninstalled the app and my site broke. My product pages filled with code on the live site. When I contacted Shopify for help this is a known issue that comes with uninstalling their app. In the end that is my fault because I failed to duplicate my theme before installing something new. Lesson learned. This may work for you but it didn't work for me and perhaps I did not give it enough time.
They want you to buy 3 apps to make a bogo offer, what kind of scam is that?