SC Product Options

I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.

The frustrations with this app are endless. My only reason to use this app is because Shopify has not better implementations than them. This is how most Bold apps are going to work (I purchased Bold Up-sells and Bold Prod. Customization). You are going to install the app, and then if you are a developer yourself, you are ok, you can implement the code by yourself... but most people here are not developers, so you are going to pay them to implement the code on the page... then it's going to take forever to get installed, depending on the theme you have... DO NOT EXPECT CUSTOMER SUPPORT AT ALL. They don't answer the phone, and they answer emails usually within 48 hours later. Oh! one more... if you want a customization for something their app breaks, this is the answer you will get: "We charge $900 USD to make the necessary customizations to your theme for this. We could start in the second week of October and it will take a little less than a day to complete. :)" Today it is September 23rd. HOPE THIS HELPS.

We have been using BOLD apps for two years now... and apparently BOLD has gotten so big they don't care if their apps work or not anymore. The service i've received trying to find out why this app no longer allows conditional logic is downright worthless.

They are first tried to tell me that we contracted someone to change the HTML in the app and that it was not their fault... What!! only they have been the ones making any edits to the HTML of this app, we have not worked nor had anyone else working in the code.

When I explained and showed them again what was not working, they actually send me screenshots of it working on another page - yes that's because I had started using W3 Options app (which I have now completely changed us to for options). they didn't even know their own app and when I sent them back that their example of "working" was not their app running... I've heard nothing back.

Unfortunate as it started off good two years ago, but I'm now removing it completely going with the W3 Options app.

UPDATE: after got great costumer support from Alina, i got the worse costumer support by your manager Robb, if i could give 0 stars and not 1 that could be better.
worse costumer support ever. Last review: The app work amazing! and Alina from costumer service just perfect! she helped me with eveything i asked on LIVE CHAT so fast! thank you 5/5
helped me raise AOV and CR

This is a joke! 3 months, they still couldn't / don't know how to correct the issue. Each email replied I received are, we are looking into and the issue is sent to upper level to look into it. But it been more than 3 months, nothing is correct / fix. Each day pass, we are losing $. Store is still not available to customer. No service is provided but still charging us $19.99 monthly fees! How ridiculous!

they have been good in the beginning and now that they became big they do not care about you NOR HELP YOU, we updated our theme and we needed them add there code to the theme, i emailed them 10 times called 4 times, and they are acting like a pig NO JOKE, i rarely write bad reviews but its extremely frustrating to go thorough what i am doing and i wouldn't want this for anyone

Have been using the app for a few months. Don't expect the inventory tracking to work. It has been nothing but issues for us regarding inventory tracking. Multiple hours wasted and calls later they basically just said tough luck. They told us to go complain to our other third party apps to convince them to integrate with bold apps, great advice. Also, it doesn't integrate with shipstation or stitch labs so definitely don't use it if you have either of those. Lastly, less important but still notable is that is causes some small changes to the visual appearance of the site and often will look sloppy with the way the options appear on website and in confirmation emails to customers. I would save your money and get a more legit options feature coded into your site. It will take more money up front but in the end this isn't a long term solution if you are looking to make serious money online. If you are running a fairly simple site it could work but eventually the problems are all magnified and you will have to get something better anyway so may as well not waste the monthly payments and hours getting it set up

Have been using this app for around a year. It works well to replace the variants but has one major flaw. Every time I add a new product the options do not show up automatically. I have emailed support numerous times and I have been directed to change a number in my theme code to reset the cache. This works sometimes but not all the time. Sometimes when I need to add a product in a pinch I cannot get the options to show and I have to wait for support to fix it. I have emailed numerous times and never gotten a solution that actually works all the time.

After a year being with the app and managing lots of frustration with previous bad experience with BOLD, I'm now actually trying to come away from this app mainly due to the poor level of customer service I have experienced over the last 2 weeks when requesting a copy, paste and check process.

The service model is friendly and personable but lacks the attentiveness, knowledge and support experience for delivery success and management of customer expectations.

This is just my experience but work does not get checked, communication has to be chased and most important in service support, customer expectations are not managed and customer success management is very poor.

I appreciate everything that has been attempted to deliver service but at the premium I am paying for their product, the service level is poor. I am now seeking an alternative product with a stronger support model.

In my opinion, a stronger focus on service delivery would help BOLD rather than a strong focus on being nice and passing the ball around. The very nice part should always be there but the customers needs professionally should come first followed by the nice engagement. I will be removing the app once i have found a more suitable vendor.

I hope my review helps Bold aspire to be the service delivery vendor they consistently aim to be.

Update 10-28-21 Unfortunately, I have to change the review I gave before after my latest experiences. After I realized the app created 2 issues in my shop I had to wait almost 2 weeks to get it fixed. This is unacceptable these days for an online shop, especially, when the app is a high-priced product. I had issues with my upload button, my customers were not able to upload their images for days. Also, my option prices showed up not correctly, so that my visitors always saw overpriced products!! Another big negative issue is, if my customers choose an option and change the quantity on my product pages, it will show a wrong price to my customers (30% less), so I will lose money and it is not trust-building. Jeff from the customer service told me, I have to go for a third-party service that could fix that. Wow, I can't believe that, I buy an option app that fails when my customer changes the quantity!!! The customer service which impressed me when I started with the app, disappointed me this time completely. Jeff was not solution orientated and it took too long for my startup. I will definitely think about changing to another option app developer.