Bold Product Options , 2.416 reseñas

We've been using Bold Product Options for our flower shop for years, and we could not operate without it!
Deelen's customer service specifically was very helpful and much more prompt than you would expect.
We would recommend them just from the level of customer service alone :)

I am absolutely thrilled with Bold Product Options! Their app has been a game-changer for my online store, allowing me to offer customisable product choices to my customers effortlessly. But what truly made my experience exceptional was Ahmed's outstanding customer service. When I faced an issue with the app's integration, Ahmed was incredible in resolving it promptly and efficiently. His responsiveness and dedication to ensuring my satisfaction were truly commendable. Thanks to Ahmed and the Bold Product Options team, my customers now have a seamless shopping experience, and I couldn't be happier with the results. Highly recommended!

Look behind just an option selection app for your product...i can create an entire menu with this app. you can choose each ingredient ...what I'm trying to say is that it's more than just an option for your products ..

This app is sent from heaven! not only that but the chat support is hands down the best, anytime I have a slight issue, I am connected within MINUTES! Thank you bold, great service and great product that allows me to increate my AOV

I have been using the app for several years, never had a problem. Recently I have been working on a new theme, the app developers have been very helpful and very quick to reply.

Awesome work guys! Highly recommend.

At start we have some issue to workout the app with our template , but their support team fix it ,
rest is what we need.

Good options app that after 7 years needs a bit of development, but really quick response from the support team, whom since they have been taken over by Shop Circle, knock BOLD out the park in terms of quick support. Shout out to Alina in support who was very quick in her response and helping out.

I have been using Bold Product Options for a couple years now and have been very pleased, especially with their customer support. Jeff was able to spend time with me today via chat and answer all of the issues I had with a recent site conversation. Having solid customer service is so important.

Bold Product Options helped implement an improved way of a product offering for us. Alina was very kind! She provided clear information and helped get this accomplished quickly. Thank you!

When the App works its great, if you eve get a problem with it, you'll wish you'd gone for something else, because the customer service is non-existent, and in this fast paced web world we live in, this is totally unpardonable! I would give 5 stars for the App for what it does when working OK, it's really good. That's the upside, if I had known the downside before getting all of our products hooked on the App, I would never have gone for it. It will often (more often than not!) freeze on you when working, resulting on work being lost and having to be redone. We got into the habit of saving our work every couple of moves just so we weren't caught out, but its a total pain in the rear. Then there's the problem of massive and varied delays in synching with Shopify, anything from a few minutes (occasionally) to several hours (most of the time!) which make working with the App extremely time consuming. Lastly there is the BOLD unbelievably poor customer service. You used to be able to email support but now (from 21st. July 2022 on) you get an auto email 3 hours later advising that "To serve you better, we are asking that you connect with our support team through our Help Center. From here, you can submit a support ticket, chat with a product specialist, view our helpful articles, and even create an account to track your ticket progress." Filling out a support ticket which prompts a series of auto emails, spending hours trawling through the "help center" and attempting to talk to a real person on their 'live' chat is a soul-destroying and time wasting experience, it took me 8 hours of frantically trying everything to get a human response. Once I had a human (it seems like there's only one there - Alina, unless they're all called that!) to go through our issues (which was a BOLD issue, not of our making), it was dealt with within 24 hours, but the total drama meant that we had possibly lost £1,000's of business in the meantime. For us to change now would be a massive operation, but because of the above experience, we have started to investigate other Apps to do the same thing. When your business depends on it, you can't rely on an automated service, yes, you need FAQs to get X% of issues dealt with automatically but for the other X% unless you have the back up of excellent customer service carried out quickly and efficiently, you're taking a huge gamble. We'll follow the advice of other one star reviews here and check out other possibly better and possibly cheaper Apps with a proper customer centric focus. Bye-bye BOLD.