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Update**
They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help!
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Original:
My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex.
Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of.
Steps to break Bold Commerce Product Options (lol):
1. Add Item A (basic no add-ons) to Cart
2. Add Item B (most expensive options) to Cart
3. Remove Item A (basic no add-ons)
4. The cart page updates and displays the hidden Bold Options
5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options)
6. Checkout Item B (most expensive options) but pay Item A price
This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience.
Proposed solution:
I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will.
Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?
Great app, perfect for my stores situation. Highly recommended.
Samantha has been incredibly kind. Her support was fast and accurate and in a few minutes we solved the problem. App and staff absolutely recommended. ++++++++++++
Been using product options for a while, its so flexible to build up awesome options especially when ypu have unique products and services to offer, the support team is so helpful and glad to always help and suggest what is best to do for your options functionality.
I truly feel like these guys are my business intelligence partners. And just by looking at their other apps I come to rwalize how much i can really help my business grow with all their apps.
Thanks a lot guys, i really give awesome reviews to those who deserve it. Not just those who claim it ✌✌✌
I have been using BOLD apps for years and have always been impressed with the customer service. I did my onboarding with Jason, and he has been amazing to work with. He and the Dev team have been so accommodating and quick to help me. I will 100% recommend this app and any other BOLD app.
Hi there,
We're thrilled to hear that you've been using our BOLD apps for years and are impressed with our customer service. Enthusiastic customers like you make our work a pleasure! Jason and our dev team send their thanks for your kind words. We appreciate your recommendation and your 100% endorsement of our app.
Feedback like yours keeps us motivated to work harder and continue improving. Please never hesitate to reach out if there's any other way we can assist you in the future.
Best Wishes,
Shop Circle Team
Just got it and love it. Thank Boldapp
I was looking for a product options app suits me for a really long time, until I found this one, Bold. It gives me everything I need, and I believe it will help me win a lot in future. Here I want to thank Bold employee Dylan Bach, he is so kind and professional, helped to solve my issues tons of times, keeping so patient all the time. He used to point out another issue of my site after fixing my problem. And I want to tell Bold, you will be a great company because you own such a capable staff.
Great App, easy to use and a great way to get around Shopify's 100 variant limit
This is a huge timesaver when working on products with a lot of options. It is easy to use and is a lot quicker than editing options on a csv file.
Fantastic app and great support! Thanks!