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In base alla valutazione
I've tried a dozen of product options app, but this one is the best for me. Especially together with Bold Multi-Currency. It works fast, no delays on load and their support are really professional. I was able to get everything I need to do on my website.
Special thanks to Rick, who has helped a lot with integration
Hi there, thank you so much for the review! We love hearing that our app is the best solution for your business, especially while using it with our other app, Multi-Currency. We appreciate the kind words, and are so glad we've been able to help you when you contacted support.
We'll be sure to share the kind words with Rick, too! :-)
Chintan was great and very helpful. He stayed with me throughout the process of helping me create my option set.
Thanks again Chintan!
Carlo
Also, Priyanka was great. Helped me with the final touches. thanks
noaddedsaltguy.com
Hi there, thanks so much for the review! We're really happy to hear that Sukh was able to help you get your Product Options app set up and working how you wanted it to.
Thanks so much for sharing your store so we can see an example of it in action! Your pizzas look delicious, by the way!
So, I've used several different product variant tools, and have tested at least every single one of them that matches my needs (10-20 different apps). This app by far is the best. It's easy to manage and very stylish on the product pages. The best part is, by far, their customer service. Dylan and Grant have both been amazing. Dylan really helped me get the product variances to look exactly how I need them to look for my store. This was a feat that was like pulling teeth with other apps that took several weeks worth of communication. Dylan crushed it in less than 24 hours. My team and I were STOKED with how fast our inquiries are answered by the Bold Team. Grant's thorough communication has been amazing. He keeps us up-to-date when we have things being worked on and when things are ready for review or have been updated. Honestly, I typically hate working with app development teams, because it always takes a painstakingly long time to get things resolved. But, they're so responsive that it's like the Bold Team is an extension of my own team. It'll be a really hard sell to see me walk away from using their apps.
Appreciate the review. That is very high praise, kudos have been passed along to Dylan and Grant internally. Contact our team anytime, we're always happy to help. Thanks for choosing Bold.
I love this app. It does everything it says and more. Made my life so much easier.
Excellent app! and excellent customer service. Alexa helped me fix a problem in no time! Highly recommended!
Looking forward to utilizing this awesome app for my embroidery business!!
The customer service support is awesome. I was in a bind and was having trouble with transferring my template to a new theme. They were able to assist quickly and I’m back to business. Would definitely recommend this app I love to give my customers custom options when buying products from me.
Awesome app! Another 5 stars for the customer support. Every app builder should take this team as an example.
Look behind just an option selection app for your product...i can create an entire menu with this app. you can choose each ingredient ...what I'm trying to say is that it's more than just an option for your products ..
Update**
They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help!
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Original:
My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex.
Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of.
Steps to break Bold Commerce Product Options (lol):
1. Add Item A (basic no add-ons) to Cart
2. Add Item B (most expensive options) to Cart
3. Remove Item A (basic no add-ons)
4. The cart page updates and displays the hidden Bold Options
5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options)
6. Checkout Item B (most expensive options) but pay Item A price
This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience.
Proposed solution:
I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will.
Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?