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I definitely don't use the app to it's fullest, but I love the ability to create seemingly endless product customizations. HOWEVER, the three star review is for their terrible customer service regarding a simple fix. I have since submitted negative feedback and was told (I kid you not...) to change it by the rep because it reflects on their performance. It was a simple fix that I resolved myself ("change the cart to Page instead of Drawer"... all I had to do). However, I was first told about "priced options" which wasn't my issue ... then the "buy it now" button on the product page, which related but didn't fix my immediate problem. I was also told that I needed to install their application after the rep took and sent me a screenshot of my store WITH THEIR APP INSTALLED?! Like... yes your app is installed, I don't need to give you admin access to install it. If you're looking to download this app for the upload feature... DON'T!!!!! Find another app. The upload feature doesn't seem to work with certain file types (or file size?? I don't really know) and never shows the image to the customer in their shopping cart. For a shop that has a ton of customizable products that requires photo uploads, this wasn't the best for me to choose. I've since downloaded a separate upload app but will continue to use Bold for it's customization features. I also doubt I will ever upgrade since certain features can be found in different Shopify themes, like swatches.
Sukh was great! really helpful! The app is just what i need for my shop! The team very responsive thanks a lot !
Thanks so much for the review; we're glad to hear that Sukh was able to get everything working and answered for you! We're so happy to hear that Product Options is the right app for your store. :-)
Love the idea of personalized pet necklaces! Best of luck launching!
I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.
Shout out to Jeff for helping me troubleshoot an issue I had with the app on my end. Works just how I need it now.
We can’t thank you enough for the kind words! It always warms our hearts to hear that you've had a great experience with our support team, particularly with Jeff :)
Should you need any help, feel free to reach us back 😊
All the best,
Customer Success Team I Shop Circle
great app, saves a bunch of time!
Tres bonne app, le service client est rapide et efficace je recommande fortement cette application shopify
What can I say, the team at BOLD knows there stuff! Shoutout to Alina for helping me so much. Alina is a wizard! Thank you and bonuses to everyone that help me launch! :)
Thank you for your review. We are so happy that Alina and team was there to help. Thank you for choosing Bold!
Love it. The app does exactly what it says and we use it on most all our products!
Wonderful App! We were stuck in quite the quandary until Shopify suggested we check out this app. Such a breeze to use and extremely customizable! Highly recommended.
Brilliant.
Paid the $40 (£30) for the installation - totally worth it if have any reservations on installing yourself. Very easy to configure, looks great on the pages and no doubt improves buyers shopping experience.