SC Product Options

great app, awesome support. Free 30 minute phone call to go over details of the app. Much appreciated

Bold's service has been incredible. I remember a few years ago when they just started. You can see that they have come from far and made it as one of the biggest Shopify App company.

They have an app for almost everything Shopify can't do out of the box.

Try them out... Top notch support and app quality.

Mil gracias a Val,Lucas y Shubhneet por su excelente atención. De verdad son magníficos. La respuesta fue oportuna, me tuvieron mucha paciencia y resolvieron mis inquietudes.

Fantastic customer service. Had a very slight bug on ios products but Lawrence, Cole and Alexa spent 2 weeks working on it to resolve the issue which seemed to be largely due to another app anyway. I'm sold on bold. Worth the monthly cost for sure.

Very useful app, was able to do everything we needed it to. Had an issue with functionality, the Bold team jumped right on it and had it working properly quickly. Great experience!

If I could rate the support 10 Stars, I surely would!! I’m blown away by the unprecedented and dedicated support that went out of the way to literally recode my complex theme to make everything work correctly. That’s how business is done, keep up the great work, I’m a customer forever!!!

The app is good, can provide almost all programs you need. But the customer service is too too bad, they reply too late. Sometime you email them several times, they will never reply to you more than one week. This is really disappointed. I have to list my experience here, we paid nearly $50 dollars for this app, but the service is too bad, your app not worth this price!! If I find other better app instead, will not use yours right now!! Bad customer service, remember, the live chat is never available!! You can't find them anyway.

I have been working with Alan on options and product discounts setup.

Alan Has done a fabulous job working out issues keeping me updated on progress.

I will be switching my map app to Bold next.

Thank You for the great app and service.

6 stars .

Paul

The worst customer support we have ever experienced. Last Friday we sent two technical support requests, one is to apply for the installation code from the APP, and the other is to leave a message in the help center to ask for help to set the "add to price" function. On Monday, we received your email, one email replying to the code installation request, let us accept the request of collaborator account, we accepted it immediately. The second is to reply the email about the "add to price" request, and let us check your youtube channel and find solution in help center. I have read all of these. If it can be resolved by ourselves, why should we ask for your help? So, when I replied to your email, I asked again to help us set up the "add to price" function, but so far there is no reply! On Wednesday, I received your email saying that the code was installed, but never mentioned the "add to price" setting request , why??? On Thursday, we tested the installed code and found that there was a problem, so we recorded a video to inform you that there was a problem with the code, and then there is no reply until now. Why is your online chat function never online? If you can't provide online support, why put it on the website??? Our website was ready to go live one week ago, just wait for you to help us set it up, it has been a week. Now it's Tuesday again, no response from Bold customer support team, it has been 10 days (7 business days). We really don't have time to wait any longer.

I give bold apps a 5 star rating because of their great customer service. Its hard to find great customer service and I commend them for their great cs. Thanks a lot!