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They solved my issue quickly and we like a quick and easy solution at IndustrialHoppers.com Thanks Dylan!
Thank you so much for the feedback! We've passed your kind words onto Dylan. :)
Thanks for choosing Bold!
Jade helped me with all my customization needs and overall good customer service even though it took a while. *UPDATED*
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I would like to give a second shoutout to Dylan for answering my questions promptly and helping me resolve all my issues!
Hi there, I just wanted to sincerely apologize for the delay in getting your installation completed! That's certainly not how we normally like to conduct ourselves, but I'm glad to see that everything is running properly and working for you now.
Please let us know if you need any other assistance with the app; we'd love to assist, and we'll be sure to get you a quicker resolution.
Cheers!
good app and customer service , i use it to solve most of problems, meet my various need, help me install it , high recommend it to everyone
Great app! Allows me to request specific info from my customers on products. I love that I can tailor the options to the products to get just the info that I need. Thanks!
Our products are complicated, this makes it easy to collect the information we need from our customers.
I am very glad that I'd given this app a second chance after I'd uninstalled for the first time, when I couldn't find any other better options app than Bold's! I am also extremely grateful to the wonderful team on helping me solve every single, big and small issue I had faced with Bold Product Options on my Clean theme. No way I can run my store without using this app! It provides the customisation I needed for my customers and I love how easy it is to apply the options.
The app is not so compatible with the theme I'm using and initially that causes quite a lot of big and small problems, one leading to another. But the team didn't give up instead they looked deeper into every issue and solve it for me with such wonderful attitude and effort!
A big thumbs up for MC and Samuel for helping with the technical parts solving the deeper issues. And I would like to specially commend Brenden and Jonnathan, who always went the extra mile for me whenever I logged in my issues via chat. They have been such wonderful support and I respect them!
Thanks so much for this kind review; we're so glad you had a better experience with our app this time around. We love seeing our merchants be successful, so please reach out if you have any further questions! Best of luck with the relaunch of your store. :-)
Really useful app, and amazing customer support! MC was amazing, and was really patient with us while we upgraded out app and options. :)
They are always very responsive and willing to help. They get the job done
Great app and great support, thank you Rajni & Shubhneet for jumping on the issue and getting it resolved. Bold has delivered once again!
*update*
Needed a little bit of support and reached out. Ended up with Aryan who was amazing. 10 Stars!
Hi there! Thanks so much for your review. We're so happy that our team could help resolve this for you and I'll be sure to pass this along to Shubhneet and Rajni :)
Please don't be a stranger if you need anything further from here!
Most of the reviews (I read one) I assume are about how great the product is. While that's true, I think I'm gonna focus this review more on the superb customer service I received.
Finding a tech company that focuses on it's individual customers and not just their bottom line is a seemingly rare commodity. Everyone I talked with was happy to help and had a great working knowledge of the product. I had a coding issue that had to be fixed and they got it done within a day (that's right, custom code for a unique problem that was solved within a day - someone deserves a raise).
I have a more in depth theme (seiko) which caused some errors in the initial set up of product options. Everyone I have talked with replied within the day (most of the time hour) and was happy to help and get my issue sorted. There was no buck passing and no one said any of the tasks were too complicated or would take a while. They all listened and helped.
Before I go. I worked with David and Tamer and they were both top notch. I'd give them both a raise probably. Maybe even I'd get them some cool Christmas bonus. like SCUBA lessons! oh hey! I know a place you can do that - store.ecdivers.com (#shameless plug)