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The app initially had a few issues that needed tweaking to work well with our Shopify app, however there's live customer service support that makes things easier/quicker to fix. In particular, Camila was amazing at providing the help I needed - and I had a lot of questions. Definitely the best customer service I've had in a while, thanks again Camila!
Hello there! Thank you so much for the kind words about our support team; we do our best to make sure all apps can work right out of the box with somebody's theme, but unfortunately with so many variations, it can be difficult. That's where our amazing support specialists come in. :-)
We're glad that everything was able to be sorted out with Camila; thanks for reaching out to us! Please let us know if you have any other questions. We hope you continue having great success with Product Options!
Awesome! It's a great app! really helpful and Bold team is amazing and quick at replying!
I loved this app. The best part of this customization app is it allows multiple line text input from the users which I could not find on any other customization app.
LOVE all the options I can set up for my customers using this app!! And the customer service has been terrific!
Thanks Nir for all of your help today! Definitely above and beyond what I was expecting from a chat. Absolutely love Bold Options app, it's a must for any shop that offers customization. Nir was able to help me troubleshoot why some orders don't come through properly, turns out it's not an app issue but rather a social media browser issue. At least now I can give a heads up to my customers!
Thank you for the kind words; we're elated to hear that Nir was able to provide you an above-and-beyond customer service experience! We certainly strive to give our customers top-notch service, and are happy to see an alignment on that.
We're sorry about the issues you ran into with your orders not coming through properly, but it's great to hear that you were able to get the answer as to why it was happening, and give a heads up to your customers!
Jerico did a great job helping me with a variant problem. He had great patience working with me on this. I would give him 6 stars if I could. Earl
Hello Earl! We're elated to hear that Jericho was able to help you out with the variant issue you ran into while using Product Options! So sorry you had some problems to begin with, but it's wonderful to hear that everything is now sorted.
Our team is made up of some pretty awesome people, and we're happy to hear that you were able to work with Jericho on this. Please let us know if we can do anything else to help you out. :-)
Their support team goes above and beyond to help us tackle obstacles whether specific to our business needs or fixing bugs our customers experience. David Bilsky came up with a fast and effective solution to an issue this week and we are super grateful for all the hard work these guys do. Thank you!
As we offer handmade items, with literally thousands of different combinations, Product Options allows our customers to use simple, drop down menus, multiple check boxes and text fields for them to create their own, unique product. Simple to use but powerful with easy to implement features.
Very flexible app and incredible customer service! I have used several Bold apps on a few projects and am always extremely happy with the results.
Hi there, we're happy to hear multiple apps of ours have been helpful! If you need anything else please don't hesitate to reach back out to our team.
Incredible app with incredible support! I could not have launched my store without this app!! Highly Recommended.