SC Product Options

The help Dylan gave us today was so appreciated. Overall great customer service! Thank you! We could not have gotten through this tough problem without him.

This app is so frustrating. We've had nothing but issues. I would not recommend this.

Hello - a HUGE thank you to Mohammed who helped us organise our product options. He was patient, thorough and kept us updated until we were completely happy with the result. We have over 8,000 products and it all works seamlessly now.

Bold is an absolute pivotal integration for my store and I've been impressed with it since the team first installed it. The app is fantastic and I genuinely cannot fault the customer service - they're both quick to respond and action.

Cool app. Does what we needed. thanks!

The more I work with Bold Commerce and Product Options the more impressed I am. Rony has been especially helpful. We have a complicated store and they've never said: STOP! We can't help you anymore. Bonus points!

5-Sterne an Birpal und das komplette Service BOLD Team. They helped me to solve every problem I had. Beste Regards

Muy buen servicio a cliente, lo recomiendo mucho, la levamos usando ya más de 1 año y todo funciona bien. Chali and Samuel rock

Loving this app! My items are personalised and involve a lot of options, my old drop down boxes were convoluted and confusing and I still needed to chase up customers to find out all the needed info. But with this app all of the options are right there in the listing and easy for customers to see (& mandatory to answer)! I did have a few issues with getting my theme to play nicely with the app, but MC & Danni from the support team took care of these quickly and got it all working perfectly for me (thank you!). I've already had lots of positive feedback from customers and can see this app saving me lots of time and increasing sales and average order values.

UPDATE:

Bold Options and Bold Upsell are awesome for both ease of use, performance and customer support.

We had tried several other apps prior to finding Bold Options. It gives us the customization and add ons we needed without breaking the bank. It's robust, which typically means that the user interface is difficult. That is not the case with Bold Options. And if you do have a question, the support documentation is great and a friendly person is just a chat away.

We are using a pretty robust theme and there was a need for Bold Options to do the install for us. We had a couple of functions of the theme that needed extra love and support was there to give it in a timely manner. In addition, they showed us a couple of things we didn't know about the theme. Pretty awesome!

We have engaged with support several times via chat, email and by phone. I really can't say one experience was better than the other because they all were stellar. Prompt, courteous service. A few specifics:

1. Custom Install. When asked how things were going after a couple of days (well within the window set of when install would be complete), my question was answered promptly and courteously. The install itself went smoothly. We then immediately updated to Premium and I reached out to Jade to make sure I had made the request correctly. The install was updated in less than an hour. Lots of love there.

2. Chat. I had an ongoing chat during one day while we were on our own learning curve. Rebecca - I don't think that's the right name - but she was awesome. Helped me get things set correctly.

3. Email. Email support has been great and prompt. I've engaged with Simranjit Singh, Jade, Mona Kundi and Nirav C (and I think one or two more). All have been great, responsive and clear in their communication.

4. Phone. Nirav deserves super kudos for working through our most recent support request having to do with customization of Quick Shop. This is an example of where there was a bit of user error on our part in that we didn't understand what wasn't showing up in our collections based on what was and was not in stock. He showed us the error of our ways, but in a supportive, non-shaming way. We really appreciated that!

I find the negative reviews a bit of a head scratcher. There's an ample free trial so I'd say go for it and call on support if you run into anything that seems to not be working for you.

ORIGINAL REVIEW:
It's only been a few days, but I am blown away by both the app and the support. On install - props go to Jade. He was quick and responsive when we upgraded to premium. Nice, too! I had a support issue on day one with the price not changing based on product options. I'm quite confident user error on my part. Rony on the chat rocked and reached out to one of his peeps, Rick, and they had it fixed immediately. Try the app. Use support. You won't regret it!