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The team is just outstanding. I had a problem during integration into a new template and some coding got messed up. they were able to fix the problem immediately and helped me twice with problems that had nothing to do with their app. This guys are on top of their game.
thank Nir for great support!
support team's doing important role in this app
it is way better having chat with them than struggling yourself
Samuel and Brenden helped me with editing my code today. I've contacted the company a few times via chat and support tickets. Assistance has always been quick, professional, and easy peasy! Not to mention the amazing app because I have a gazillion mods for each product. THANK YOU, designer and staff, for doing an amazing job---CONSISTENTLY.
I searched for a long time to find something as robust as Bold Options. I have a lot of rules that needed to be applied to the differnt selections. I had a tough time figuring out some of the logic to display correctly. Ryan was able to help me several times to get everything working. He saved me a lot of time and frustration. It builds a great vertical form, I needed to hire someone to spread out some of the options in a horizontal grid. One draw back is the display is not always instantaneous, so you have to give it a moment and refresh a couple of times to see your changes occasionally. Great product and support with in 24 hours most of the time.
We are so happy that Ryan was able to help you with everything you needed, we definitely make it a priority to reply and assist merchants as soon as we can! Thank you for the review and thank you for choosing Bold!
The App itself has a lot of functions but is very complicated at first to understand. But the Support-Team (especially Nisha) helped me to solve some major issues. Give Nisha a payment raise!!! She is the best
Hello,
Thank you very much for the perfect rating and for taking the time to share your experience. We’re glad to hear that our support team, especially Nisha, was able to assist you with your issues. It's fantastic to know that you find the Bold Product Options app highly functional, despite having found it complex originally.
Your feedback is instrumental in helping us improve our app and services. Your comments will certainly motivate Nisha and the entire team to keep delivering excellent customer service.
We acknowledge that learning to utilize a feature-rich app like ours can initially appear daunting, and we're constantly working to make our interface more user-friendly without losing any functionality.
Should you have more queries or run into more challenges, our support team is always ready to help. Also, any suggestions for improvement you might have are most welcome.
Thank you once again for your feedback and for choosing Bold Product Options.
Best regards,
The Shop Circle Team.
This App is genius! I was completely lost and someone advised me to check this out. It seems so straightforward and easy to use. This App will save my business hundreds of hours of work each week by streamlining through product options tabs and file upload. Recommend this for anyone who has lots of options with their products... And am now trawling through all Bold Apps to see what else will be able to help us grow our business.
I asked for Reps last name because he did so much above and beyond what emailed about Kaiser Joney
Hi there; thank you for taking the time to leave us a review! We're very glad to hear that our support specialists were able to get things resolved for you and exceeded your expectations - that's certainly what we strive for!
Great App and excellent service! I've been in ecommerce 20 years and am finally pleased to give a good review on service. I've worked with Rifat and Brendan with awesome quick results!
Shout out to Shubhneet and Bryson for some flawless and quick changes I needed. You guys rock!
Easy to use and quick support!
We've got a pretty heavily customized site, and Bold Product Options works like a charm. We've got a ton of custom products, and setting most of them up was a straight forward process. We also have an AJAX cart, and the bold team was incredibly helpful when we ran into technical issues. All around, great app and great support. They could update the product video though, the current app looks different than the video.