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The support available is exceptional. Very quick, fast and reliable. Product works great.
Second store using Product Options. Easily handle some difficult tasks when you need more than the standard software provides.
I couldn't be happier with the customer service and tech support. In my opinion Bold Commerce is as good as it gets.
At the moment, I cant recommend this app to anyone.
We have been using this app for some years and the problem since start is that the app cant translate currencies at all. They will change the currency symbol (for the language visiting) but the digits will be the same. This means 1000 SEK will look like 1000 EURO with this app. This will scare customers and it makes us lose orders all the time.
Second problem is that this app is not compatible with any of the most common language translate apps.
I have talked with the app developer about a solution for this problems for about 2 years. This year they say they hope to fix this by the end of the year.
Now I have contacted them 3 times, asking for status, asking for payed extra service, and asking (last time) for a desperate alternative solution for our store. They dont respond to anything.
We are really sad that we have invested so much time in this app as it seams the developers dont really care about it. On top of all, the set-ups and data in this app cant be migrated to any other options app. This is really bad.
Thank you for your feedback. We sincerely apologize for the frustration this has caused. We’ve made some significant changes to our infrastructure to help provide stability and better serve your needs going forward.
Extremely quick response, adaptation of resources, everything done the way we want, so far everything is wonderful, I recommend it!
I've received speedy and helpful support for a great product. I would recommend Bold Product Options to anyone looking for that functionality.
Essential to our store! Extremely well built and a huge time saver over custom coding options.
Easy to use, quick set up (With very detailed helpful instructions). Set up in less than 30 minutes! Does exactly what it needs to do and does it nicely.
Does what it promises to do. Good and speedy customer service. Thanks Bold!
One of the best apps out there but even more than the app is the customer service. I have not had a better experience in any business than dealing with Nicholas! I had several issues with my store and he solved them in a very timely manner even looking at some of the more complex issues with my store. Very happy to be dealing with Bold!
Hello there! We're so glad to hear your thoughts on our Product Options app. Thank you so much for the kind words! We're glad to hear that our support gurus were able to work with you to get everything solved in a timely manner.
We look forward to seeing your continued success, and helping you again in the future!
Great product and also great support. At the beginning of usage, I had some minor issues, which were immediately fixed by Ryan and the team.
Thank you so much for the review. We are very happy to hear that Ryan fixed up any small issues and got you up and running fast. Please don't hesitate to checkout our Help Centre or reach out through live chat should any questions come up.