レビュー (2,631)

総合評価
4.7
評価レベルごとの件数
  • 評価の87%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
編集日:2023年11月2日

UPDATE: After submitting my review and describing this flaw publicly, the app developer reached out to set-up a web meeting in order to fully understand and work on a fix for this issue. After a few weeks of back and forth and rigorous testing, I'm a happy to report that the developer has successfully resolved this flaw. I'm therefore updating my rating accordingly. If they are able to address another limitation that I've had with this app over the years, it'll be a perfect rating from me. We'll see what happens...

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WARNING! I've been using BOLD Product Options for over 6 years on 2 different Shopify stores and it's been great...until now. When recently integrating it into my newest (3rd) Shopify store, I've discovered a substantial flaw that's new to the app. If you update any of your product/variant prices within your Shopify product database, all product options that use the product will NOT receive the updated pricing. In the past, you were able to click on a 'Sync with Shopify' button which would update all products/pricing within your product option sets. This no longer works. After communicating with support, they have confirmed that the only way to have the pricing update is by manually re-saving your individual product options. So basically, the app functionality has been rendered useless for anyone that has the need to update their product pricing. Manually re-saving hundreds of product options anytime you have pricing updates is not exactly efficient. So this being said, if you plan on having a large amounts of products and product options sets, and will have the need to update your product pricing in the future, this is NOT the solution for you. Until they resolve this critical issue, I can no longer recommend this app.

PosterGarden
カナダ
アプリの使用期間:約2年
2021年3月3日

I definitely don't use the app to it's fullest, but I love the ability to create seemingly endless product customizations. HOWEVER, the three star review is for their terrible customer service regarding a simple fix. I have since submitted negative feedback and was told (I kid you not...) to change it by the rep because it reflects on their performance. It was a simple fix that I resolved myself ("change the cart to Page instead of Drawer"... all I had to do). However, I was first told about "priced options" which wasn't my issue ... then the "buy it now" button on the product page, which related but didn't fix my immediate problem. I was also told that I needed to install their application after the rep took and sent me a screenshot of my store WITH THEIR APP INSTALLED?! Like... yes your app is installed, I don't need to give you admin access to install it. If you're looking to download this app for the upload feature... DON'T!!!!! Find another app. The upload feature doesn't seem to work with certain file types (or file size?? I don't really know) and never shows the image to the customer in their shopping cart. For a shop that has a ton of customizable products that requires photo uploads, this wasn't the best for me to choose. I've since downloaded a separate upload app but will continue to use Bold for it's customization features. I also doubt I will ever upgrade since certain features can be found in different Shopify themes, like swatches.

Radnaut Prints
アメリカ合衆国
アプリの使用期間:2年以上
2017年7月21日

This app is unreal - we can list all of our options to our customers with great ease whereas before we would have to bundle all our variants together. This app gives us greater control and an option to add more finishes to our products in the future.

We had some trouble with the quantity selector and I popped on the live chat. I explained the situation and the problem was solved and fixed later that day!

Big Day Print
イギリス
アプリの使用期間:約1ヶ月
2024年1月8日

I worked with someone called Kenan he was extremely helpful and fixed all my problems fast! give this man a raise!!!! Great experience all round

My Store
イギリス
アプリの使用期間:約1ヶ月
2019年9月12日

Sukh was great! really helpful! The app is just what i need for my shop! The team very responsive thanks a lot !

DVI Personalisation
オーストラリア
アプリの使用期間:約1ヶ月
Shop Circleが返信しました 2019年9月16日

Thanks so much for the review; we're glad to hear that Sukh was able to get everything working and answered for you! We're so happy to hear that Product Options is the right app for your store. :-)

Love the idea of personalized pet necklaces! Best of luck launching!

2020年6月29日

I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.

The Herbal Way
イギリス
アプリの使用期間:約2年
2023年11月20日

For $50 a month...this app should be 100%. I've had nothing but trouble with this app, and the way you have to set it up is so painful...that you end up being stuck with it for a LONG time before you invest the time to switch to something else. Every time I make a product update...I have to contact support and they have to manually fix it. And I know what I'm doing, I'm quite tech savvy. This app is buggy. Their customer service team is fantastic, I'd give 5 stars for that aspect...they try their best to help you and are quick...but they can only help with so much when the app itself has consistent system errors.

circleandsquaredecor
アメリカ合衆国
アプリの使用期間:約2年
2023年6月19日

Shout out to Jeff for helping me troubleshoot an issue I had with the app on my end. Works just how I need it now.

Simulator HQ
アメリカ合衆国
アプリの使用期間:約1ヶ月
Shop Circleが返信しました 2023年6月20日

We can’t thank you enough for the kind words! It always warms our hearts to hear that you've had a great experience with our support team, particularly with Jeff :)

Should you need any help, feel free to reach us back 😊

All the best,
Customer Success Team I Shop Circle

2014年2月3日

great app, saves a bunch of time!

ArtworkHeroes
デンマーク
アプリの使用期間:約1ヶ月
2020年2月21日

Tres bonne app, le service client est rapide et efficace je recommande fortement cette application shopify

Choupi'Pets
フランス
アプリの使用期間:約1ヶ月