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Great customer service. Helped install the app in less than an hour. Responsive to support requests. Used it for unlimited variants at first and will dig into all its other features in the future.
Awesome - the line-priced product variations were just what we needed here at 32BitRevolution! Support was extremely helpful with the installation!
Very easy to use, works great with our shopify store, great customer service although sort of hard to get in touch by phone. We still love it!
Extremely disappointed to see this app that was once was very reliable and provided excellent support go down the drain now that they have transitioned to Shop Circle. I would warn any new merchant to stay away from this app now. We have been using it for years without issue, however within a short span we have run into numerous issues, including not charging our customers correctly at checkout, as well ass the app team taking it upon themselves to completely change our settings without notifying us so that our store was displaying (and charging) incorrect information. Not only this, the support has been horrendously slow, unhelpful and ultimately unable to resolve any of the issues we have been having in a timely manner. Quite a shame but we will have no choice but to look elsewhere for a more reliable solution.
Great app! The app does what it is supposed to and it works great with my shop. The support team is professional and they handle you just great! Big ups! I will most defiantly recommend this app to your store ;)
This app has been pretty easy to use and customize. So far it does everything I need, from custom changes to rush options. I like all of the option from radio buttons to drop down menus. It will even add those extra charges to the cart for you.
the app is good, but the customer service is so poor.
They can't support live chat, only robots there.
the one named "Alina" never help, what I want to alter,
he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!!
Date 2022/12/16
Again, they never replied to my email.
product options not showing up for our customers, what is the bug???
the dynamic list never update on time, the new products will not have the options
even after it is created more then one week.
The customer service team is fired? where are they
Date:2023/1/4
We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week.
Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.
Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive customer service experience so far, our goal is to help you succeed. I have checked in with our support team and can see that they have been helping with your requests. Please keep an eye out for further email communication from us. We thank you for all your patience.
App is easy and smooth, but customer support is even better, easy to talk to and totally willing to help. This is my first experience with apps, but if they're all this, I'm about to become bankrupt from buying too many apps!
Not working properly. I try to add a product option and it is just not saving the option. I always expierence this with BOLD apps. On the outside (reviews and stuff) it is amazing, then once you use it, you are constantly getting a new slap in the face.
Became the best app for us! Would love to see hover enlarge for the swatches.
UPDATE: Had a full functionality as a tester but after removed it and Now I can not even edit some of the options. Not nice at all.