SC Product Options

I can't even imagine how this app got such great reviews! Don't even know where to start. Firstly, the video you see makes it look super user-friendly. The problem is, that was from Version 1. We're now using version 2, which is completely different and a nightmare. To add icing to that cake, there is no guide, so you're on your own, folks. If you have very basic, straightforward requirements I'm sure you'll eventually be able to find your own way through the woods (maybe), but add in conditional logic and I wish you the best of luck, my friends.

And I haven't even begun to talk about customer service yet! I emailed to tell them that the complexity of the app was WAY beyond me, and I have to admit, they tried their best to supply me with a work-around. So I gave them another chance. That was a mistake. When I contacted them through the chat function, communication was painful. I gave up after the first issue and chose to book a call instead. I had to wait 2 days for their "onboarding" call (which was ok) but I waited 30 minutes past the scheduled call time and - nothing. No one called me. Then I called their customer service line. Waited on hold for a while only to have them tell me to "leave a message and someone will call you back". Now, I've been waiting another 35 minutes. Still no call from the "onboarding" appointment either (which is now 65 minutes late). Ridiculous. Just run far and fast to another app. There are plenty better than this garbage.

increased the price and after deleting it has crushed my homepage!!!! just because it didnt want to delete the app in my code...

Do not make the mistake and install the app
Their app downloads a code to the template and then destroys other things. I had to take something and pay him money to repair the damage they caused. And I'm not talking about the sales I lost
Be smart and do not download their apps !! Even if it's free

NOTHING IS SHOWING UP IN MY STORE NO TELLING HOW LONG IT HAS BEEN LIKE THIS SO WHAT AM I PAYING FOR? EMAILED SUPPORT AND DOESN'T SEEM TO BE WORRIED ABOUT GETTING IT FIXED!

I lost almost 2 months. This is the worst app that i saw in my life. Promising at the beginning a lot, then you will see the team... just try them to see what happening when you contact them. Or stay away and safe a lot of time.

On the surface, this app seemed perfect for our needs. We have almost 1500 products on our website, which grows daily - 95% of which require some form of customisation.

Until recently, we had always used the free Infinite Options app. Which was perfect for most of our needs - however with more new products, came more new variants and options required. Including the need for colour swatches, and adding additional costs for add-ons. Unfortunately the free app wasn't built for this, so we were directed to the BOLD Product Options app by Shopify as an all-in-one alternative.

After testing the app on a series of products, and with some of our account customers, we found that we required the premium plan for the specific option sets that we required. Whilst expensive, the feedback from our customers during our initial trial period was very positive, so we decided to keep it, and spent the next two weeks migrating all of our options over to BOLD. It was then that we started to find the problems.

The first issue was that products kept "forgetting" their options. We initially thought that perhaps we had accidentally missed the product off during the migration. But it started happening more and more, and then we were finding that the same products that we had re-added the options to, and checked to ensure they were definitely working the previous day, suddenly had lost their options again overnight! When we questioned this with the customer support, all we received were screenshots stating that it's working now.. Well of course it is, we went in and re-added it already whilst waiting for your reply! The question to you was WHY was it happening?! To which, we still haven't received an answer for.

The next issue came when our shop team started to process the orders that had been placed with using the new options... What a MESS! When you log into the Orders admin panel, and view an order, for every option that you have set up, the app creates FOUR lines underneath the product! So when you have a product that has say, three different options to choose from, you will have twelve lines of text underneath the product in the order screen! When we questioned this with BOLD, the reply we got was "The way our app sends the information to Shopify, is like that. The item lines will go to the order page this way". I'm sorry, but the FREE alternative app manages to only add ONE line of text per option used, i.e. the actual option itself. And manages to hide all of the system information in the background - so why can't BOLD? This makes reviewing orders in the admin panel extremely difficult, as there are so many lines of random strings of text and numbers below each product that you have to sift through just to see what your customer has ordered.

The next mess was found when attempting to print the customer invoices... Our average customer purchases around twenty items at a time. Each item with at least one variant/option that needs to be selected - sometimes upto ten options. So if the app is adding four lines of text per option used, and the customer has ordered twenty plus products, you can imagine how long the invoices were!! Not to mention the fact that if you use any options where there is a price increase, the app adds the cost as if it's a new product!

We offer engraving for an extra 50p on the majority of our products. So as an example, our customer orders twenty items, each with at least two options, that's eight lines of text underneath each product, plus a further twenty lines of "Add Personalisation - 50p" piled together at the top of the invoice!! They're not even listed underneath the product that it relates to!

Again, we questioned this with BOLD, and were provided a link to some code that we could use to remove the additional lines in the Order Printer app... The resulting "invoice" was the most unprofessional looking invoice that I had ever seen! It looked like I had quickly copied and pasted the customer's order from my screen into Excel, and pressed print. It was awful. I then spent the next 30mins playing around with the code in a vain attempt create a more professional looking invoice... Some of my changes worked. Basically, adding a header and footer to the invoice. However the way that they have setup the table, you cannot add/remove/move any of the elements shown. So we are now stuck with showing "Quantity x1 £2.50, Price £2.50". Why we cannot just show "1" followed by the line price, I have no idea! This also doesn't help when trying to quickly review an order in the admin panel - so you HAVE to go into the Order Printer, and print the invoice just to get a cleaner view of what your customer has ordered.

Another couple of emails have been sent to BOLD requesting better support. But so far no response. And don't even bother with their live chat! Everytime I've tried so far, with ANY question, they just tell me that they have to submit a support ticket.. Which takes around 48-72hrs to look into. Not exactly helpful when you're trying to process customer orders at that moment!

Considering how expensive, and how heavily marketed and well-reviewed this app is, I would have expected a much better service both from the app itself, and the developers when a problem occurs. Will be uninstalling this app as soon as we've finished testing one of the alternatives!

I'd go all out to add options and save, after view the products, nothing show in the web, and in the option app, what's going?

Worst App in The Universe

It just cannot work properly, it isn't appear in the translated pages, it fails to add the price on the cart total, the support is awful after 4 weeks with that problem and they cannot answer properly

The app is good, can provide almost all programs you need. But the customer service is too too bad, they reply too late. Sometime you email them several times, they will never reply to you more than one week. This is really disappointed. I have to list my experience here, we paid nearly $50 dollars for this app, but the service is too bad, your app not worth this price!! If I find other better app instead, will not use yours right now!! Bad customer service, remember, the live chat is never available!! You can't find them anyway.

The worst customer support we have ever experienced. Last Friday we sent two technical support requests, one is to apply for the installation code from the APP, and the other is to leave a message in the help center to ask for help to set the "add to price" function. On Monday, we received your email, one email replying to the code installation request, let us accept the request of collaborator account, we accepted it immediately. The second is to reply the email about the "add to price" request, and let us check your youtube channel and find solution in help center. I have read all of these. If it can be resolved by ourselves, why should we ask for your help? So, when I replied to your email, I asked again to help us set up the "add to price" function, but so far there is no reply! On Wednesday, I received your email saying that the code was installed, but never mentioned the "add to price" setting request , why??? On Thursday, we tested the installed code and found that there was a problem, so we recorded a video to inform you that there was a problem with the code, and then there is no reply until now. Why is your online chat function never online? If you can't provide online support, why put it on the website??? Our website was ready to go live one week ago, just wait for you to help us set it up, it has been a week. Now it's Tuesday again, no response from Bold customer support team, it has been 10 days (7 business days). We really don't have time to wait any longer.