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We have been using the app for a few months with our products having engraving options and we looked today and all of our engraving options were gone. The main point for the 1 star review is that you have to select all your products one by one for the options. you cant select entire groups of products which takes way too much time. If they fix it so you can select entire groups of products I will change my review to 5 stars. for now the app is useless.
Hi there, thank you for the feedback about our app. We're so sorry to hear that you ran into issues with the engraving options showing up on your products.
I saw that one of our product experts attempted to give you a call to discuss this better on Friday, however wasn't able to reach you. I was informed that by creating a collection of products that will have the engraving option on it, you can easily assign your options to that entire collection rather than selecting all products individually.
If you're able to, please respond to our latest email from our specialist, Nick, and let us know how we can better reach you! We'd love to be able to help you get Product Options working better - and more easily - on your store.
Amazing App!! It saved me prob over 50 hours bec my site has tons of diff options. The only prob is that it doesnt work with every theme so make sure your theme works with this app.
The idea of this app is great however it causes major issues at random times. The app support simply don't respond when it gets too hard. Save your money
First I want to say that the customer service from Bold is beyond excellent. Rony was extremely helpful in assisting us in getting name engraving setup on our store. He even helped us to get the price to change on the product page when engraving was selected. This is truly a great app from a great company ...
Thanks so much for the kind words; we'll be sure to let Rony know! He's a great guy, and is very knowledgeable about Product Options, so we're thrilled to hear he was able to assist you with getting the engraving set up for your store, as well as the price changes on the product page.
We appreciate you taking the time to leave us a review; thank you, and please don't hesitate to reach out if you need anything else!
Does the job - but it's SUPER half-baked. You'll get what you want out of it, but you'll be pulling teeth to do so; and then once you set things up - it's interface is god awful and you'll be confused on what you set up in the first place!
But alas - It works well enough, and it's the only option. God damnit.
Henry from the Team Bold Apps did an amazing job installing the product options to our Shopify Theme. The product integrates seamlessly throughout the site and more importantly the entire platform.
Henry took care of the installation within 15 minutes of granting him access to our store. He also provided us with technical support access.
Much appreciated //Craig
Easy to install. Makes creating variants a snap.
I'm in the middle of my trial trying different options. Each time I've had a question, support has been more than helpful. Tonight Chintan assisted me with understanding some of the premium features. Thanks for the assistance. Great info and great prompt service.
Thanks so much for the review; we hope that our Product Options app ends up being a great option for your store! Glad to hear that Chintan was able to assist you over chat when it came to understanding some of our premium features.
If you find yourself in a situation where our live chat is offline, feel free to peruse our Help Center - there's tons of great information there as well!
such a genius team... lovvvvvvvvve them guys all . although i have not finished my installation yet , but!!!!!! i have felt grand love from each officer like Taylor, Jade,Paul, and Ankur ,and Laurel. those guys all are very awesome !!!! recommend to all of you !!!! bold must be a great company !!! only a good company ...then will have good customers relationship management !!!!!
Hi there! Thank you so much for the review. We're always happy to get shout outs like this and everyone on our team was excited to see their names emblazoned on the app store :)
We look forward to hearing from you in the future!
Product Options is a helpful way of making something more complex on top of the Shopify structure, however does require a bit of HTML skills to get it to look and feel nicer than the out-the-box presets. Support team are pretty helpful too, but I'd recommend paying to get it installed as it's a bit fiddly.