SC Product Options

This apps functionality seems to work fine and the support team is responsive at first but a deeper looks reveals inadequacies and imcompetance.

TLDR--has cost me thousands of lost revenue and a big bad headache I didn't need but I've been trying to get admittedly a little more than basic functionality.

For me 1 star seems about right for both execution and service.

I do want to acknowledge that they genuinely seem like they want to help and are doing things...it's just a mess and I'd almost rather them not try so I can look for other options or hire someone to do it for me.

Long version:

The goal:
Offer a single product with options that break out into separate already existing items in the cart (like a bundle!)

Problem 1:
Would update price but not sale price...seems like it should right? Not out of the box. Required a few back and forths but worked with team to fix.

Problem 2:
Would not update main page feature product to include options just like the product page. Seems like that should be a little more than basic because a few themes are available. Did require some more back and forth but eventually got it.

New problem:
Cart would not display pricing correctly. This is a bug. Was fixed.

New problem:
Now there's meta data and random lines in my cart and on the order in shopify. Does it export those random lines to shipstation...yep...no resolution yet because while I was working on this it broke entirely...[see below]...

New problem:
Broke my store. The cart did not update to correct pricing. No change caused this on my end that I am aware of...maybe it was maybe it wasn't...not going to outright blame Bold but the next part is really f-ed up. So I tried to fix by removing the item from the options.

BIG PROBLEM:
Now all my store items have the options. ALL of them. And they don't add to cart. Completely tanked my business for a day. They say it's a known bug but didn't warn me or anybody about it.

NEXT BIG PROBLEM:
Had to uninstall the app. Didn't fix that either. SERIOUSLY? The options were still showing up!

So then after all that I am giving them another try. Why? Because I really really need this functionality and there aren't that I am aware other options.

So...let's try again from a clean install shall we? Guess what? Yep problem 1 and problem 2 again. I asked specifically to address that so now I'm on email #65 to address something that could have been caught by reading on email #50. READING. It's like there are some robots working there designed specifically only doing one thing at a time and ignoring everything else.

AND THEN ANOTHER BIG PROBLEM:
Today some of my customers started emailing me that they couldn't check out. One of the people at Bold had been installing code on the live version of the site I think (though they claim otherwise) and I needed to revert back to an even older version of the store.

I'm still writing back to them as we speak to explain what I need done...this has been one sick, gross, pitiful mess on both a technical and customer service level.

UPDATE SEVERAL WEEKS LATER
So it turns out that leaving a 1-star review got someone's attention and I started getting more timely and useful help. They were able to re-implement the App in my store and produce good results that achieved most of my goals. I'm upgrading the review to 3 stars as an acknowledgement of the effort and the effect of the final product. I'm leaving it there however because I believe in the review system and it was honestly really difficult to get this working and caused me so much stress and headache and loss of revenue.

This app looks like not so good.
So many images by addons price were generated.
Because of this app, my all store was messed.

This app did work for me, BUT before you get this:

First, be aware of the cost difference if you need conditional logic. It's another 9.99 more/mo. and it isn't obvious on the main page of the app. I was drawn to this app for that reason - conditional logic, then disappointed to learn it was more money.

Second: if you choose expert install (free), it will take at least 2 business days.

Third: CACHING is a very big problem while developing your options. You create an option, go to preview it in your development theme copy, and you don't see it working anywhere because cache has to be cleared. After two days of tech support, they told me cache needs to be cleared, but there is no option for that anywhere. Instead they give you a tech support link telling you how to edit a liquid file. I suggested they add the ability to clear cache somehow. I'm sure it would save them hours of tech support, and the end-user a lot of headaches.

Overall not a bad product, but not great. It'll have to do until we can afford to pay 10K to have a nice website built for us. The main issue with this app is that it doesn't track inventory for common variants like size, or color. So the type of options you can realistically use with this app is limited. Their customer service is responsive though and they offered a work around. The work around was to create a duplicate hidden product, but the problem is it shows the same item twice in the cart, and at the very end at check out, its removed since its a hidden product. Very confusing for buyers to click add to cart for 1 item, and see it appear twice in their cart, so that didn't work. This app is awesome to use for adding options like "accessories" though. With the premium version, it shows "total extras" for any additional add-ons your customer chooses, which is pretty cool.

I tried this because I love Product Discounts and I figured that Product Options would be well integrated. It was not. Here Are the Issues I had with the plugin while it was live:
1. It did not update the cart total in the normal way so the Free shipping countdown by Free Shipping Bar did not show a proper tally.
2. It gave away a free Item on its first transaction. It did not charge the option fee to the customer so I had to eat the cost.
3. The solution support gave me to this was an unacceptable workaround, they wanted me to disable my PayPal express button.
4. If you run a storewide sale with product discount your product options will take 24 hours to update to the sale price, and then presumably take another 24 to revert to their normal price after the sale ends. This is unacceptable.

It might be a great plugin for your use, but for my use it was not acceptable.

Very difficult to install but functionality looks good

I have just started using the app therefore 3 stars is more than suffice
and certainly will write a more accurate review as soon as possible!

I would give 10 STARS to M-C, a member of the customer support team, who went so far above and beyond to help me. She never got annoyed by my questions, and after waiting FOREVER to get help from the app support, she figured it out for me. THANK YOU!!!

I would give 3 starts to this app in general.... If it weren't for M-C I wouldn't be able to use it. We paid for the installation, and it had extraneous code in both customer email notifications and Order Invoices, as well as the checkout. M-C fixed all three issues (THANK YOU).... and to my knowledge no one else on the support team has yet to address it app-wide.

The app has so much potential. It is really really great. I just wish that the team would take these design issues seriously. They relate to User Experience. No matter how cool the app is functionally, all a customer will see is "why is there extra code on my page" and they won't appreciate the function.

I look forward to the team polishing and finishing this app, updating it, and I really hope they give M-C a raise!!!!!

I like the app but I have 3 days left in my trial period and now I can't access any of the services in this app or make changes to my Shopify products anymore .

The display was pretty ugly on our website and didn't adapt according to our theme.