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Extremely poor customer service! Emailed them several times in the past 2 weeks!!! I have been really patient to hear back from Bold, probably more than I should have. Time is very critical in business and we cannot wait for weeks to solve the issue happened in the checkout.
Hi there, I'm very sorry to hear that there are issues going on with the installation of our app to your store! We'd love to book a time to give you a call so we can discuss this further; please let us know when you are available! In the meantime, you can let us know which theme you'd like the code installed on so our experts can have the code installed properly!
Nightmare in every sense of the word. During the height of holiday shopping the app made it impossible for our customers to check out and to add insult to injury, the customer service disappeared for days onylt o start responding once we deleted to "win(?!)" our business back. Their product video offers a 30 day free trial and 14 day elsewhere. Their CSR *offered* a free trial extension but we ended up getting charged anyway then wasting time getting Shopify involved to get our refund after several attempts. Even Shopify couldn't get a response at first and kept having to try other avenues. Their emails tend to be more excuses of why they're screwing your business because they have so many customers and there is oftentimes an English-speaking language barrier. The very worst part is although we've scoured our files to delete every trace of them after removing the app, we're still finding bits of their code popping up throughout our customer facing site. Causing us more productivity hours undoing the damage of integrating their app on our site. We moved to Infinite Options after this nightmare in mid-December and they are leagues ahead in terms of functionality, professionalism, transparency, support and price. The last time I ever give a Bold app a chance in any of my stores. Over-priced, under-supported and abjectly clueless. Use Infinite Options.
This is a very buggy app. The idea is great but BOLD doesn't fully test the app. It doesn't work on Chrome under many circumstances. I also dealt with Tyson who did try but often created more bugs and left LIVE dummy products on our LIVE site.
Again, the app is buggy as hell. We spent weeks trying to address the bugs with Bold with no avail. I spent HOURS testing and sorting the bugs.
Be very careful, you may not catch the bugs yourself, then you will learn you CANNOT access your CART or CANNOT checkout with 3rd parties such as Amazon. It's just not worth it.
Does not work with Out Of The Sand Box FLEX theme. I tried to solve the problem with support, takes 48hours + to receive a responds, problem still persists.
PROS: installations is swift
CONS:
- Product images/videos do not load in detail page while app installed (chrome, safari, brave, edge mobile and desktop, all tested, all failed)
- Product options take a while to implement, compared to my new app
- Support is not swift, 48 hours +
It is unfortunate that Shopify enables apps that loose money for all of us to flourish here. I made customer service at OOTSB as well as Shopify aware of this problem. Maybe that is a Canadian custom Americans don't get.
Really terrible support. You constantly have to be proactive in pushing for a response from Bold.
We had Bold integrate its service with our store and once complete, around a week later, the Bold Options looked unprofessional (did not map with the Shopify options) and no Support from Bold. The Bold options would add duplicates of the option to the cart and then when the customer tried to edit the quantity, the whole item would delete. We had to refund customer's orders due to the faulty Bold options.
I would recommend another service to get around the Shopify 100 variant limit.
Poor Customer service and very complex to use. Still waiting assistance to install.. will definitely look for something else
The app did not work and after uninstalling it left a bunch of random code at the top of my website... BEWARE!!
Hello there! We are very sorry to hear that there are issues with code appearing on your store after you've uninstalled. We would be happy to discuss further via email or phone if you'd like! Hope to hear from you soon.
Support is non-existent. $50 per month for an app and the company does not help with showing options in invoices. All they do is provide you with resources that do not cover the many conflicts with other apps who are listed as compatible. Do not believe the photos of this company with large staff and conference rooms. It took 4 days for them to reply to support tickets and no resolution in the end.
The app itself looks awesome but no reply from the support team and eventually I want to delete the app. V poor help center
Not the app for us. We weren't happy overall with the features, nor Bolds service in regards to this app.