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I love Shopify, even more with the added features that BOLD apps provides . it makes my job a lot easier and that is huge when you are wearing many hats in your own business.
Thank you, Rahul for your prompt response in solving the issues I encountered with Product Options by Bold app in less than 10 mins. that I've been facing for a week. You're such a great help!
Hello there; thanks for leaving us a review! We're very sorry to hear that you've been facing an issue with the app for so long, but are glad to hear that our customer service gurus were able to resolve it for you so quickly.
Please let us know if you need any other assistance; we'd be more than happy to help again!
I am new to Shopify and needed the customization options for our products and after being with Bold' s Product Options App, I know we will work together for a long time! I had some trouble with my shopping cart and reached out to them to get help and they were amazing! Going above my expectations to help us get our sales up and online all of this happening during Black Friday and Cyber Monday so thank you and special shout out to the dream workers MC, Julian and Danni ( I couldn't have done done this without your hard work.). I can't thank them enough for helping us out and I know I can reach out to them and get the support we need without having to wait multiple days without a response. Thank you customer service and the support team!
Very good, they installed the app for me and it was really quick. Great app!!
I run my business with my dad, he fills most of our orders which has now grown to 30-40 a day. We sell hockey sticks, a product with a lot of different variations. Product options is the only way for us to carry the number of variants that we currently offer and saves a phone call/email to our customer when a question is needed. Which means not only does this free up my dad's time, but the customer gets his/her product quicker! Which we all know is very important.
Customer Service response time is best among apps used so far in the upcoming launch of our site. Nir and Subneet have been there to help me with any questions I have. Any strange occurrences, I open up chat and get response immediately. They don't only help fix the problem but they also explain it in a way for me to understand the process and fix the solution on my own. Friendly staff with extensive knowledge. Very helpful so far. :) We will update along the way to our launch date. *Jericho along with Nick Y., Nick F. and Jordan helped fix an issue by next business day. Mona at Bold helped us quickly format where our options showed on the product page so that our online customers have a more user friendly ordering process.
Thanks so much for taking the time to leave us this kind review! We really appreciate hearing that our live chat specialists were able to get everything resolved for you so quickly and explain it in a way that you can both understand, and can help you fix it in the future!
Please let us know if you need any other assistance as you continue preparing for the launch of your store. :-) Best of luck!!
I am using the bold app for my customized products and its working great! The set up was so easy because they're an amazing team. Samuel helped me with everything I needed to run the app smoothly and exactly how I wanted to my store!
After using similar apps I am sure that I will stick around with Bold as it covers all my needs and i know that I have a responsible team with me!
I totally recommend the app!
Hello there! Thank you so much for taking the time to leave us a review. We're glad to hear the app is working for your business! Samuel is fantastic, and we're happy you were able to work with him to get everything set up just how you wanted it to look.
Thanks again for the recommendation, we really appreciate it! Please let us know if we can assist with anything further. :-)
Victoria & Rony were so helpful!! They were very patient and attentive. It is nice to have such reliable customer service when you're still learning! Thanks again!
Thanks so much for taking the time to leave us a review and give our support crew a shout out! There can certainly be a learning curve when it comes to some of our apps so we are more than glad to walk you through any questions you have about them. :-)
So glad we were able to help you out! By the way, your product looks delicious!
This app is wonderful! It's easy to use, and even comes with great instructions if you need help at any point! The staff is very helpful, also. Quick response to any support requests and awesome customer service. I would definitely recommend this app, and would be interested in other apps made by this developer.
Great app and great support, works so much better than other similar apps which I've tried and looks amazing!