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The app performs as it should but the main reason for the good review is the support. You talk to a human on the live chat and not an AI bot and if chat can't sort it, the problem generally gets fixed within 24 hours by a developer.
Jeff at Bold Options is very helpful. The support team is skilled at making edits to the Shopify product pages and understands the user experience during checkout. I appreciate their help and love using the app to customize options during checkout.
We're happy to hear Jeff was able to help you out. Thank you for choosing Bold!
I'd give 10 stars, if it was possible. Product Options is a pleasant and productive addition to any store, and complemented by a quick response, friendly, and competent tech support. Kudos to the entire Bold crew, Francis, Shubhneet, Arcee, Tiff. Highly recommended!
I had an issue where customers were purchasing custom products without selecting any of the options that were set on my Bold Product Options App. I figured it had something to do with the new theme we had just implemented, so I contacted the Shop Circle support team to take a look at the issue. They solved my problem within 24 hours and helped me tweak a couple of things that were not part of the original issue or even problems at all. Very good customer service.
MC and Shubhneet were awesome! They helped with the app quickly and were very quick to communicate. Thank you!
Super easy set up. I tried creating fields on my own (for customization of products), but I failed. So I tried out this app, and it works great. I seriously don't have a lot of time to kill running my business and raising my small kiddos, so I really appreciate how easy this was. Thank you Tamer!
Update - BOLD contacted me and have taken care of everything I have asked for. Thanks Nirav
-11Bravos
Hi there. Thank you for leaving us this feedback, we highly appreciate it.
I took a look into your requests and I just wanted to sincerely apologize for the lack of communication that has come from our end regarding your escalated installation. It normally takes a few business days for our Tier 2 team to test and work on more complex issues, however you absolutely should have received better communication than what was given (which was none, from what I can see).
On behalf of our customer service team, I just wanted to once again say how sorry I am for the lack of communication. It's certainly not how we aim to conduct ourselves, and this certainly should have been handled a lot differently.
One of our specialists has reached out to you in order to discuss the entirety of this issue (and your original request) further, and we hope to be able to rectify things with you. However, we also understand you need to do what's best for your business, even if that means using a different app.
Just what we needed! With only 100 variations allowed on normal listings, this was a life saver. Saves time and effort right out of the box. A must have.
By far the best Product Options app available on Shopify! Customer service is second to none and the team was very patient with all of our requests for customizing the app to fit our store. The feedback from our customers has been amazing and we are extremely happy with all of the changes that we, at first, didn't think was possible with Shopify!
We've been really happy so far, they got it installed quickly and the options and conditional logic are perfect for the items that we offer monograms on!