Arvostelut (940)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 90 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
15. heinäkuu 2022

The live preview isn't showing on iphones (it works on their demos), so I contacted support for help. Support clearly has no idea... They told me to turn on sticky preview (obviously this won't help, but I obliged), then they told me to change the background image size (obviously isn't the issue, but again I obliged), then when that didn't fix the issue they stopped replying

creatorhub.gg
Kanada
2 kuukautta sovelluksen käyttöä
Zepto Apps vastasi 27. heinäkuu 2022

Thanks for your review. We have seen it as a theme issue and made our app compatible regardless of the problem. I hope you will understand and Change your thinking. We are eager to help if you need anything more.

2. heinäkuu 2020

The app does not work and poor customer support.i have asked a question about 2 days ago and did not get the answer yet.
however today the app completely stops working!
I spend hours doing the huge configuration with tones of conditions but I was not able to save the configuration. that's awful!

COLOROMA
Georgia
3 kuukautta sovelluksen käyttöä
Zepto Apps vastasi 3. heinäkuu 2020

Thank you for taking the time to review.

There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file and caused the app unusable. After contacting them for a few hours we were able to resolve the issue

Please delete your browser cache and recheck now.

This is not going to happen again we promise!

you can reach us at support@productpersonalizer.com

Please consider deleting the review to help us

We are deeply concerned and sorry for this issue.

Thank you for your patience!

Kind Regards,
Saifullah
Product Personalizer

13. marraskuu 2021

We can´t install the app. Please help, we would like to install it and use it for our custom products

LINDAS
Espanja
Noin kuukausi sovelluksen käyttöä
18. elokuu 2020

I wait one week Response!I have a problem with the application.And I wrote to them 3 times.Unfortunately no answer for a week

infinitybabylove
Itävalta
Noin kuukausi sovelluksen käyttöä
8. toukokuu 2019

Personalised file that customer creates and is saved in the cart is not editable.
Only an encapsulated pdf or png is available.

Personalised Plate Frames
Australia
Noin kuukausi sovelluksen käyttöä
Zepto Apps vastasi 9. toukokuu 2019

Update: We have introduced vector PDF (editable) and SVG . You may consider to come back with us

Thanks for taking time for preview. Sorry these features were never part of the app and not featured in the app description.

1. lokakuu 2021

This app does not work with Shopify 2.0. Unless you know in depth coding, I would avoid this app. I experienced slow communication with their service representatives and the "dev team" messed up the coding in our entire site and we were unable to sell our products for 2 days. We were able to restore to a previous date, but this was a terrible experience for us. Would not recommend to anyone.

Blackthorn Dragons
Yhdysvallat
5 päivää sovelluksen käyttöä
30. huhtikuu 2018

Customer service isnt what its cracked up to be. Told me a "web developer" could do it, well that is me! You cant pay everyone in a small business.

Nikkilynn Boutique
Yhdysvallat
3 päivää sovelluksen käyttöä
Zepto Apps vastasi 4. syyskuu 2019

Hi, We have added feature for monogram without separate field. You may consider use the app and update review.

21. maaliskuu 2019

I don't know what it is about this app, but NOTHING works for me. The background images I upload won't stay, they revert to the original product image. My placeholder images don't stay in place, don't stay greyscaled, and don't allow me at times to move the ones that are selected.
The worst part is it doesn't even allow me to do what I wanted. We make a product in 3 different stains. We currently have the option to choose 1 of 3 VARIANTS set up, i.e. 3 different stains. I wanted the option for a customer to have a stain selected and be able to customize whichever one they have selected. But there's no where to use 3 separate images for customization, it only allows for one.
Terribly exhausting and frustrating experience. Will be looking for something else.

Morph Speakers
Yhdysvallat
Noin 3 tuntia sovelluksen käyttöä
Zepto Apps vastasi 21. maaliskuu 2019

Thanks for your Review. You can set different background image for different personalization if you uncheck all variant image as it only allows the variant images. By conditional logic section you will be able to use as many customization image as you can and link with variant. There are tutorials how to use the app and How to utilize different features available.

7. lokakuu 2020

I installed Starter plan, then I uninstalled it to version up to Stater Plus plan. When I re-installed, I always got the error message "500 - Internal Server Error
Please refresh this page or try again later."
The app is having big issue. Let fix it.

Pig Lucky
Vietnam
Noin tunti sovelluksen käyttöä
Zepto Apps vastasi 7. lokakuu 2020

Thanks for letting us know. We have sent access request. Please contact support@productpersonalizer.com and give access so that we can check the issue.

17. marraskuu 2019

doesn't work for me ... Installed, added to the theme, all ok but is not showing in product page ...

vipergadget
Romania
6 minuuttia sovelluksen käyttöä
Zepto Apps vastasi 17. marraskuu 2019

Thanks for taking time for review. We do manual installation for free if auto installation does not work . Please contact us at support@productpersonalizer.com . We have sent access request for manual installation. Please accept and let us know.