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Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.
Thanks for your review and patience during our recent app update. We aimed for significant improvements, but there was a temporary disruption.
Could you kindly update your review based on your latest experience? Your feedback is crucial, and we're dedicated to providing a better experience.
I got my answer very quickly. Thanks for quick response. I really enjoyed this app. I wish there is an option to preview product in 3d view as well
Best app ever, and best support ever. THIS IS THE APP YOU NEED! Thank you Rakib!
Very fast customer service. Very friendly, it was asked back and forth for so long until all problems were solved very quickly.
I am very satisfied with the app which offers a lot of possibilities.
awesome customer service very helpful and quick response! thank you i would recommend this app to everyone
We used this app to make our products customizable. We achieved our goal using this app, and happy that their representatives are always ready to help us. thanks!
Amazing app, quick and efficient customer support! What more can you ask for? Strongly recommend Product Personalizer!
We installed this app for the features listed, thinking it would be great. Lo and behold, for whatever reason, after the install, they decided to write their code ALL OVER THE BACK UP THEMES TOO! Be warned. Thus it makes absolutely no difference whether or not we create a copy before we install the app, as it'll just write its code on the current theme and all of your back up themes (good luck trying to remove it one by one from ALL of your THEMES). CUSTOMER CHECKOUT ISSUES as well. Now we're having different customers using different platforms and payment methods complaining about how they are unable to checkout. This was only seen apparent after downloading and installing this app. They should compensate us for all the lost sales.
Thanks for taking the time to review. Perhaps you have mistakenly claimed for another app as we see from our history you never have configured any product (So the app cannot create any issue with checkout). Also, you have performed auto-install in your current theme debut id:94423875628 and this is our history: https://prnt.sc/wnvz6a The app never installed any snippet to any other theme. If you need any help please contact us support@productpersonalizer.com
The best and fastest customer support!
We are using this app for all of our personalized products and it has been incredible the amount of control it offers. We have been able to flawlessly implement all of our design offerings from complex to monograms to file uploads. The support we received during set up was incredible. The developer is very responsive with fast and effective solutions. The app loads instantly on our product pages so far and offers many features to make it both desktop and mobile friendly. Very highly recommended!