Zepto Product Personalizer
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Worst Shopify app I have ever used. I sell jewellery and have a charm necklace feature however customers have been able to order and are not being charged correctly for the charms, resulting in me loosing money with every sale that is made. Even after I contact their support team and was told the issue was fixed I received more orders that were still not being charged correctly. STAY AWAY from this app it is not with the trouble and there are plenty more options available. Such a waste of time and money
Hello,
We sincerely apologize for the frustration and the impact this had on your sales.
To clarify for other users, our team identified that the initial conflict was caused by a "Sticky Add to Cart" feature which we have fixed immediately. Once that was patched, we discovered a secondary conflict within your specific mobile theme settings that was overriding the app's logic when the order was placed from mobile device.
While our app works perfectly with most themes, your specific theme used some uncommon patterns and a JavaScript conflict that interfered with the checkout process. and we have fixed it within a hour after we found the issue.
Since those fixes, we can see your orders are now processing perfectly and in the live chat you have confirmed us that now the order issue is fixed.
Our goal is always to provide a seamless experience, and we’re glad we could get everything back on track for you so quickly. If there is anything else we can do to support your jewellery business, please don't hesitate to reach out.
When this app works, its good. Often however it doesn't.
Buyer beware.
We have experienced several orders being processed with this app with $0 value.
Just now, after a "fix" I've realised a customer has been undercharged $120.
we have unintalled this app but they still are charging us for monthly subscriptions.
The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years.
Not recommended.
Dear Merchant,
Thank you for being a loyal customer with us for over 2 years. We truly value merchants like you and are very grateful for your trust.
We are deeply sorry for the unfortunate issue that occurred in your store. The cause turned out to be quite complex and rare — something our team had not encountered before. Because of this, our support team first tried solutions related to metafields, which are the most common reason for such issues, but unfortunately, those did not resolve it.
Our team worked continuously until the root cause was identified and the issue was fixed, though we regret it took longer than expected. Please rest assured that we have already implemented safeguards so that this does not happen again for you or any other merchant.
Once again, we sincerely apologize for the trouble this caused and appreciate your patience and continued support.
I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.
Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.
Thanks for your review. We have not received any support tickets recently. You can contact us at support@productpersonalizer.com. We will reply as soon as possible. We will introduce live chat ASAP.
The new interface makes no sense. It’s completely impossible to navigate, and you can’t find the tools that were easily accessible in the old setup. The old one was easier and better.
Dear Shopify Support,
I was referred by a friend to explore Shopify & Zepto personalizer for customized function website, but I want to bring to your attention a very serious issue they’ve been facing.
My friend has integrated the Zepto Personalizer app into their Shopify store. Unfortunately, for the past 10 days, the app has not been functioning correctly, and no resolution has been provided by the Zepto support team. Even more concerning, the team informed them that their technical staff won't be available for another 2–3 days, further delaying any possible fix.
Due to this, my friend’s store operations have been severely impacted, resulting in millions in potential revenue loss. This level of negligence and lack of support is unacceptable, especially for a paid third-party app listed on the Shopify App Store.
I strongly urge Shopify to review and verify such third-party developers more carefully before listing them. Platforms like Shopify should not allow apps with poor service standards to operate at the cost of merchant livelihoods.
Please investigate this issue and take strict actions or provide alternative support to businesses suffering due to Zepto Personalizer’s failure.
I installed and used the app for long time but when I unstalled the app they still charge me.
bad service.
unfortunately this app did work for us! we pay the subscription and even paying for it the app with get disconnected from out items and our clients were not able to personalize their product...
I hope this message finds you well. I am writing to extend my sincerest apologies for any inconvenience or frustration you had experienced with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen.
We have taken your feedback seriously and have been diligently working to address the concerns you raised. Our development team has been actively working on updates and improvements to enhance the functionality and overall user experience of our app.
We've made significant improvements and would appreciate it if you could update your review based on your latest experience
Your feedback is crucial, and we're committed to delivering a better experience.
