Zepto Product Personalizer
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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Very good customer service, quick respond and super helpful.
Snelle reactie en goed geholpen!
App was flexible enough to be applied on our custom query without any support. When we did reach the app devs, they replied quickly and helped us.
Je suis vraiment très satisfaite du service client.
Chaque fois que j’ai une question, j’obtiens une réponse rapidement, et on prend toujours le temps de m’aider à bien comprendre et résoudre ma problématique.
L’application est d’ailleurs très intuitive et facile à utiliser, ce qui rend l’expérience encore plus agréable.
There is no better customization app on Shopfy. Zepto provides solutions for absolutely any customizations you can think of. Their support is like no other. Anytime I have been editing my website, whether its 2pm or 2am someone is available immediately to help me. Would rate it higher if I could.
Support is always supper efficient and helpful!
Super quick with help to resolve an issue, thank you
the app and support is ok.
i do believe the agents try their best to help but in the time it takes them to answer your message you might figure out the issue yourself. also the answer doesnt always answer your question so you might have to elaborate to get your point across. there are a handful of youtube videos and a lot of documentations files that could be written better.
also had to create multiple css scripts to achieve the look i wanted as they only have very basic and limited settings in their styling options.
one good point is that they seem to have round clock support so if you cant figure something out they will gather details and send you a loom video on how to complete it.
a bit of a learning curve for those who never done product personalization but this app isnt as complex as teeinblue which was more expensive and had west coast support hours (might not work for you if you're on the east cost.
all in all not bad but i will be looking for an alternative
Thank you for the honest and detailed feedback. We truly appreciate you taking the time to share this.
We are glad to hear that our team was supportive and that the Loom videos and 24/7 coverage were helpful. At the same time, we hear you clearly on the response speed, clarity of answers, documentation quality, and limited styling controls. Those are fair points, and we are actively working to improve support efficiency, rewrite the help docs, and expand built-in design and styling options so merchants need less custom CSS.
Product personalization does come with a learning curve, and feedback like yours helps us smooth that out for new users. If you are open to it, wewould welcome another opportunity to improve your experience and help you achieve the exact setup and look you want.
Thank you again for using Zepto Product Personalizer and for the constructive review.
I had a great experience with Zepto’s support team. They were very responsive, quick to identify the issue, and resolved it efficiently. The communication was clear throughout the process, and they made sure everything was working properly on my end.
I’m very satisfied with the support I received and really appreciate their prompt help.
I have used this app for years and it works great! And their customer service is amazing. Quick and super helpful. Highly recommend.