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App is working well in our store so far and the support team is very helpful. They walk us through with the hurdles we encountered during setup.
I'm still in the process of setting this app up (I have a lot of products with a lot of different options) but so far I'm really excited with what I'll be able to achieve with it and how much time it will save me in the long run! The support team have been so patient and helpful to me when I need tweeks and my silly questions answered!
I got this app to add customization to products, it was working well but now it's super slow and I have to stop my ads because of it. I do not recommend this app.
Thanks for taking the time to review. We were under DDOS attacks repeatedly by some culprits. We had done what to be done. Due to the external attack of a huge spam load towards our server, they were able to slow down it for a couple of hours. They tried from multiple IPs. We have taken all technical measures suggested by the server team and finally detected all the IPS and block them by Cloudflare. Hope you understand our situation.
Customer service isnt what its cracked up to be. Told me a "web developer" could do it, well that is me! You cant pay everyone in a small business.
Hi, We have added feature for monogram without separate field. You may consider use the app and update review.
Great app, packed with useful options. Once installed, it already adapted to my theme almost perfectly. I only needed a very few, minor tweaks and the developer was very fast and responsive in making them.
Provided quick help with monogram fonts. Solved my issue quickly and provided accurate support to correct problem
The app does what it should, the live chat, however, does a lot more customers are appreciated Thank you very much, I haven't regretted the purchase
The app came closest to what we wanted in terms of full product customization. The only reason we are giving it 3 stars and why we decided not to continue with it is unsatisfactory customer support. The responses were always too late. We had to stall our launch for 3 days in order to get a solution to our problems due to multiple back and forth. Support was polite and finally did answer our questions but we were concerned with the amount of time it takes for them to get back. We didn't want to take that risk when we went live.
I don't know what's better, the app or the customer service. I was prepared to do a custom build, spending months and tens of thousands of dollars to achieve what this app does natively. I can't believe my luck in finding that it exists. I've saved myself so much time and money and the team has been amazing at handling my questions when I think something might need a custom change, and they let me know that it's actually already an option. Legends!
The support behind this app is amazing! They helped get everything setup to match my theme and functioning properly.