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We use this app extensively for heavily customized jewelry and keepsakes. Support is getting better and better - the addition of live chat support inside the app makes a huge difference! My only complaint is that past updates to the app got pushed out without any notice and sometimes cause problems. We really need a way to control the release of updates so we can test them before they get deployed to our production site.
Support has improved significantly in the last few months and I have been assured that the update process is going to get better. From a functionality standpoint, this is definitely a 5 star app. If updates continue to cause issues, I'll have to come back and dock some points though.
Zeer behulpzaam en reageren heel snel!
Absolutely a fantastic app that has transformed our customer experience. We sell customized fingerprint jewelry and being able to see custom inscriptions "engraved" on the piece as they type - even curving text around the inside of a ring! - is so helpful for our customers. It also handles the addition of accessories, like a chain, a birthstone charm, a premium bail, etc., and shows those additions dynamically on the product photo. The ability to use conditional logic to show/hide different options is also key, allowing us to be really flexible in how we set up our products (see https://legacytouch.com for examples of what is possible). A little bit of a learning curve, sure; but, that generally comes with the territory when you have lots of flexibility and options.
Support, in general, is really good. Not super communicative, but very willing to implement special requests and troubleshoot bugs in a timely manner. I do wish there was a better way to handle deploying bug fixes and code updates - those generally get pushed to our production site without notice and have occasionally caused issues. But overall, we are very pleased with this app.
Awesome app and do exactly what I want for my website. Most importantly, Saifullah is very helpful and helping with my queries. Thank you.
Does everything I need and the customer support is spot on. I used the live chat for an issue I was having and they resolved it within minutes.
Very helpful customer service. Quick response rate when I needed help updating the app to be in line with the new 2.0 version.
The developers were really helpful in helping me set up different customisations for variants of the same product and also personalising the "Personalise It" button to match the store's look. I'm very grateful for their assistance! The app works really well too. Thank you :)
We use this app to offer additional and unique customizations to products that our customers purchase. Support is always helpful on the backend whenever we have a hiccup on the frontend. Highly recommended.
Great App and great customer service! Abdullah helped out with a few minor issues we ran into and fixed them so quickly.
this app has been working really well for me. Support team is very quick to help and respond. Highly recommended